Showing posts with label customer satisfaction with live chat. Show all posts
Showing posts with label customer satisfaction with live chat. Show all posts

Thursday, February 4, 2010

Why Visitor Monitoring Window Is Necessary For Live Chat?

The main benefit of real time visitor monitoring is that, you can invite your customer who monitoring your window for communication with you on live. By this feature you can tell more things about your product. And also you can save your customer because there is no chance for delay. Your operator is always ready to attend your customer. It takes less than thirty minutes for Live2Support to integrate with your existing computer network and your website. Since the downloading or the installation of chat clients or any other software is not mandatory, you can be up and running in no time. If there is a specific IP address to which you choose not to provide your service, live2support can help you for Block their IP, for not receiving any chat from his side. For these simply enter the IP address in the appropriate box in the Live2Support Control Panel and Live2Support will not display the Chat Icon on your website when it is accessed from that IP address. This unique feature can come in handy when you wish to impose restrictions on who can chat on your website.

Friday, January 29, 2010

The Main Reason for Killing the Business Is Poor Customer Service

Customer satisfaction is main key for any business because if the customer is not satisfied with your service definitely he will never come back again. Or the other hand if he will satisfy once time he will definitely come back with few more customer. The two main principle for any business, fist is safe your potential customer and try to persuade you customer for buying your product. It’s all depending on you that how you can follow these two principles. For getting more clarification regarding the customer satisfaction we will take one example, that you have open a new business in starting. In starting the business running smoothly lots of mails receiving from your side and lots of phone inquire are there. Everything will be running smoothly if you customer support operator mange their support department properly like they are sending proper response to their customer and try to resolve their inquiry with in very lesser time. But on the other hand if your support operators never check their emails regularly and never give any response to their customer regarding their inquiry and taking lots of time for giving response. The customer will dissatisfy with your service and he will never try to buy your service again. And he will suggest some more people for not buying your product. From this process you will lose your customer day by day and one day you have no customer. Than your will never grow and you have to closed the business. So it’s important to provide better customer service for smoothly running your business.

Monday, January 25, 2010

For Increase Business Life Use Live Chat Software On Your Website

We all know that now the day’s internet is not using just for fun and getting some information. Now internet is also using for business purpose, more and more consumer are regularly using internet for researching and making purchase decision. The essential thing for every business is to provide best to best customer service because customer satisfaction is main key for any successful business. In today world the business is very difficult just because of high competition. On the other hand the online businessman they can safe their potential customer just because of providing a customer service 7 days-a-week and 24 hours-a-days. Mostly customer are preferring live chat just because this is very simple process for solving their inquiry for example if customer have little doubt regarding the product he have to click just simple live chat icon and he can start chat with customer support and solver his inquiry within few minutes. otherwise he have to find out customer support phone number or email address and if the phone line busy than he have to wait for that time and the other thing on emails he have to wait because when support operator check their email id only then he can reply you or some time due to receiving lots of junk mails important mails can also deleted. And by this process you can loss your customer. If you want to safe your customer and increase the life of the business you should use live chat software on your website

Friday, January 15, 2010

Without Making Any Payment You Can Get Live Chat Software For 15 Days




With the help of live chat software you can provide instant service to your customer and also you can see the exact status of you customer. Visitor monitoring window will help you to see and understand the customer need. With this window you can save you potential customer try to persuade customer with the help of your operator. The other benefit of visitor monitoring window is you can see where exactly your visitor is standing (like which page he is reading) and also you can invite him for chat for removing his all inquiries regarding the product. For getting live chat software you should follow some simple step and you can get perfect software for your website. You should fist sign up, get simple plug-in HTML code form us and paste into you web pages. You should then reload your web pages on to your web server. The next time you visit your website, your live chat solution will be enabled. It is that easy! You are not required to download any programs and no knowledge of programming is essential. The entire process takes less then fifteen minutes from start to finish, and remember, we are always standing by to help you.
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Wednesday, January 13, 2010

Why Visitor Monitoring Is Necessary?

The main benefit of real time visitor monitoring is that, you can invite your customer who monitoring your window for communication with you on live. By this feature you can tell more things about your product. And also you can save your customer because there is no chance for delay. Your operator is always ready to attend your customer. It takes less than thirty minutes for Live2Support to integrate with your existing computer network and your website. Since the downloading or the installation of chat clients or any other software is not mandatory, you can be up and running in no time. If there is a specific IP address to which you choose not to provide your service, live2support can help you for Block their IP, for not receiving any chat from his side. For these simply enter the IP address in the appropriate box in the Live2Support Control Panel and Live2Support will not display the Chat Icon on your website when it is accessed from that IP address. This unique feature can come in handy when you wish to impose restrictions on who can chat on your website.

Monday, January 11, 2010

Live Chat Software for Getting More Customer

Live chat software is used not only for chatting purpose, this will also use for increase your goodwill and customer. With the help of live chat software you can provide instant service to your customer. This will also helpful for making long term relationship with your customer. Live chat software is also a marketing tool that offers website monitoring and customer information. With the help of this software your operator will tell you the exact information regarding your customer like there IP address, geo location, country, language, operating system etc. And also you can get the time they spent on your website. Live chat is very easy process, because for using live chat there is no need for installing any software and also within few seconds you can install live chat icon on your website. For installing the live chat icon you have to sign up our website live2support.com, after signup you have to check your email id where you get your sign id, login id and password. after getting all three details you have go to sign up page and fill all the information, after signing you have to go to control panel and get your code. These code you have to paste on your website and after that you can see live chat icon on your website.

Friday, January 1, 2010

For Knowing About Your Customer Use Live Chat Software

There is one basics objective for any advertisement is to persuade potential customer for actually buy a service or product. There are two main principles for any business is save your potential customer and try to persuade your customer for purchasing your service and your product. The persuasion will become very easily when you able to understand the customer and familiar with the customer’s needs and requirements. This is especially critical when you conduct your business online as online customers behave differently depending on several factors like demography and traditions. As an online business owner you need to know what your potential customers are buying, why they are buying and how they are buying. For knowing each and every thing regarding the interest of your customer your have continuously monitor your website. For using this application you can use live chat software in your website and for using this application you can provide instant service to your customer. For continuously watching the website and getting full information regarding the customer this will possible only when you hire some operator. These operators are trained extensive and can interpret consumer behavior

Thursday, December 24, 2009

The Necessity of Live Chat Software for Every Business

For getting success in today’s world every online business should have online live software in their website. In last decade the internet is using just for getting information or advertisement purpose but now the days internet is using for lots of purpose like communication with anyone, sharing ideas, getting lots of information etc. With the help of online business you can get the entire thing any time. There is no risk for timing boundary or shop closed. if customer is using online shopping and that time he have question in his mind regarding the product, than he have to send the mail and wait for response. When the support operator will check his mail only then he is able to give him reply. Some time getting lots of mail in span or junk important mail can also delete. In that case you can loss your potential customer. But there is a simple way for save your customer, use live chat software on your website. with the help of live chat software if customer have some inquiry regarding the product he solve just use simple click and talk with support operator and try to resolve that inquiry or buy that product. on the other hand for owner side he can also monitor with the help of visitor monitoring window he can see how many visitor on his website and he can also try to persuasion to customer just for simply send invention to their visitor and try to attract him for using your service. And make long term relation with the help of live chat software.

Tuesday, December 8, 2009

BENEFITS OF CUSTOMER SURVEY

The customer survey is very important for any businesses which are using live chat application in his website. With the help of customer survey the admin person can know the status of chat operator where he/ she are stand. Does they are able for handing chat or they can give proper satisfaction to their customer. By this you can know while your customer is satisfied with the support operator or not. The most important benefits of this function is you can know the feeling of your customer if he / she satisfy with your operator then definitely he will come back with some other customer, because in any business customer satisfaction is playing a vital role. The other benefit is you can know the status of your product with the help of customer survey.

Tuesday, December 1, 2009

Some necessary benefits of Live Chat Software

Live Chat Software in very instant service for promoting online business. Hear are some points which shows the benefits of Live Chat Software and also its shows why live chat software is essential for online business

Instant services

With the help of live chat software you can provide instant service to your customer. As we are all know that it’s taking one second to change the mind of customer and kill the sale, for that reason he can leave your side immediately. By writing emails it’s too much late for catching your customer.

Making long relationship

Online chat with your customer is a great way for communication and making long term relationship with your customer and it’s also beneficial for making trust. The trust factor is not established by emails. If one time you make a better relationship with your customer definitely he will coming back with two to three or more customer. after making long relationship you will find that customer will come back after sale just for say hello and thanks

Free time for think about your side

Live chat takes very lesser time for giving responses as comparison with emails. By this you have lots of time for promoting your websites and think about your website more.

Monday, November 30, 2009

How Can Online Business Affected With Live Customer Support?

Due to importance of selling product and services over internet, the growth of online business will increase in the coming year. As we all know that for retaining your customer the good customer service is best mantra. And it’s also applicable for online business as well.

Now the days online seller offer multiple ways for communicate with them like phone, offline message, email or live support. In phone call they are best if your customer will come in particular geographical area. But if the customer will come out side the geographical boundary then phone will never give proper service, some time line disturbance are there. In email and offline message they are good for providing service tot your customer but they are not providing instant service. Customers have to wail for long time. And the other disadvantage of emails, some time support operator received so many junk mails due to these junk mails important mails are also deleted. So we can’t trust on emails.

Live chat software are well in every field like it will work in your under the geographical location and outside geographical location. And with the help of live chat software you can provide instant service to your customer and make long term relationship with them. Which will helpful for promoting your business very well?

HOW TO GET LIVE CHAT SOFTWARE IN YOUR WEB SITE WITH THE HELP OF LIVE2SUPPORT INC?

It’s very simple process to get live chat application in your side. When you want to get live chat software in your web side then go to our website and use our 15 days trail period. During the trial period we will never ask you for any payment. Here are the processes which will help you to use live chat software in your website.

  • Just go through our web side which is Live2Support Inc. com
  • Click on the sign up icon and fill the required information after that click on the submit button and open your email id which you have mention in the sign up form.
  • In email id you can get the login information, when you get the login information. Just login and open the control panel.
  • After opening the control panel you will get some codes, which you have to paste in your website where you want to use live chat application.
  • After getting and pasting the code open the visitor monitoring window and your icon will be shown as online.
  • In case if will not open your visitor monitoring window than the icon will show you offline. So make sure that your monitoring window should be open.
  • This process will take hardly 15-20 to minutes.
  • For getting live chat software from our website there is no need for downloading any software in your web side.
  • Just visit once time in Live2Support Inc.

Saturday, November 28, 2009

For Getting Better Result Use Live Chat Software In Your Website

Live chat is great way for communicate with your clients and customer. With the help of live chat software you can promote your business very well. Phones and emails are also infant service for communicate but there are lots of difficulty while using these facility in our organization. In phone calls most of the time in disturbance are there and in emails customer have to wait for long time, when support operator will read the mail then he will give you the reply. But in live chat software both the difficulties are solve, like there is no chance for any disturbance and no need to wait for long time. Just click on the live chat icon and start chat with your support operator. The other disadvantage of phone lines that some time support operator are too much busy in handling customer inquiry in phone line then the other customer have wait for long time. But in Live chat Software one support operator can handle multiple chat in same time. On the other hand if support operators are offline then you can send offline message.

Wednesday, November 25, 2009

Live Chat Software Can Provide Instant Service and Customer Satisfaction

Now the days life are too much busy no body want to wait for long time. Every body wants instant service and better result. Organizations are growing faster and faster, the live chat is most popular example for this. With the help of growing live chat responsibility to help customer faster than ever before or take the risk of losing them forever. Live chat software is the easier process to promote your business and make healthy relationship with their customer. There are lots of benefits of live chat software. With the help of live chat you provide your customer fast service. And in other part that customer can solve their inquiry with the immediate effect. For example if customer is seeing any website which is related to electronics product and seller is using live chat software icon in his website. If customer have any question regarding the product and he want to sought out his problem immediately, he have to use simply process just click on live chat icon and start chat with the support operator. By this he can solve his inquiry very soon. Live chat is the simple process for attracting their customer.

Wednesday, November 18, 2009

How can you know about your customer with the help of live chat software

With the help of live chat software you can monitor your customer activity like in which page he exactly visiting. This feature is available on visitor monitoring window. With this you can see how many visitors in your side and in which section they are visiting. And also during that monitoring window you can invite your visitor for chat and try to attract him and promote your business. In visitor monitoring window lots of features are available like you can see your visitor detail for example you can see regional information, system information, person information. This will help you for understanding the customer need. And in this window, there have an option to block the IP address and stop receiving the responses from his side, because some time the visitor his only coming for fun. So you can block is IP and safe your chat operator time. With help of system information you can know the lots of information regarding your customer system like in which version he is working.