Live chat software company Live2Support.com Inc. has just launched a full-featured iPhone mobile application for its live chat product. Companies which currently use Live2Support live chat technology on their websites or are planning to do so in the future can now extend their live chat service to customers who wish to use the Apple iPhone to access the Internet and use live chat to communicate with Internet commerce companies and service providers.
Live chat software for iPhone
“With the explosive growth in e-commerce sales which touched a record $29 billion in 2009 and the first time the Internet experienced $900 million in sales on a single day on December 15, 2009, live chat enabled customer engagement today is no longer a bonus but a necessity,” says Kumar Jeswal, Live2Support founder and CEO, who frequently uses his Apple iPhone Smart Phone to surf a variety of online stores. “There are 85 million iPhones and iPods out there and many of their users have a stated preference for online companies that provide live chat service on their websites,” he adds.
Power Packed Feature Rich application
The iPhone mobile chat app, which can be downloaded at no extra cost by all registered users of Live2Support from the Apple App Store, presents a full range of “anytime anywhere” options for both chat users and chat operators. They include:
Real time monitoring of website visitors
Once online customers or site visitors arrive on the website, chat operators can view in real time their surfing habits and navigation patterns—which web pages they have visited, how long they stayed on a specific web page, which URL they clicked to arrive on the website and from which part of the world they have landed on the website. Chat operators do not have to engage customers in live chat in order to access the analytics information. Live2Support tabulates and archives this visitor tracking data for future use by chat operators. The iPhone chat app even lets chat operators engage in proactive live chat through live chat invitations thus making it possible for chat operators to engage in a minor soft sell when customers arrive on their websites through the iPhone web browser.
Ability to Manage Multiple Chats Simultaneously
Live2Support’s iPhone mobile app now makes it possible for a single chat operator to handle more than one chat request concurrently while rendering live chat service over an iPhone. Chat operators can toggle between more than one operator chat window and engage in live chat with online customers without having to invoke a chat queue thereby significantly enhancing the user experience in the mobile space.
Operator-to-operator Chat
By far the most innovative feature of Live2Support’s mobile chat application, chat operators can engage in operator-to-operator chat, transfer chats and generate transcripts of concurrent chats, all while on the iPhone.
Other features include:
- Ability to deliver live chat service from anywhere in the world using an iPhone device
- Call backs
- Visitor history analysis
- Chat session monitoring by chat supervisors
- Display of keywords and referring URLs
- Chat notification messaging
Major Market Share on the Mobile Web
Apple’s iPhone was the best-selling smartphone in the third quarter of 2010 with a commanding 26.2 percent market share making it the single best-selling cell phone today. With the added ability to engage in real time communication through live chat which is not only free to use but also generates a veritable paper trail, iPhone users have yet another reason to make their online purchases in the mobile space. Moreover, the IOS 4 platform which Apple uses to drive the iPhone is extremely live chat friendly and is devoid of any stability issues when deployed through Live2Support.
The rising tide of popularity of mobile e-commerce is illustrated by the fact that In April 2010 alone, there were 18 billion click requests from the 23,000 websites which belong to the AdMob network. more than four billion iPhone apps have been downloaded from the App Store and about 185,000 apps are currently available to consumers in 90 countries—added evidence of the iPhone’s growing popularity.
Downloading the iPhone Live Chat Mobile App for Live2Support
New users can sign up for a no-obligation credit card free 15 day trial of Live2Support live chat from the company’s home page. They have the option to download either the desktop version of the live chat program or to be directed to the Apple App Store from where the mobile application can be downloaded. Both new and existing users will be directed to the App Store once they log into their Live2support account either through iTunes or directly from an iPhone mobile device. Users can also search for Live2Support using the search box at the App Store and download the mobile application directly.
