Live2Support Chat Tool for Better Customer Engagement

Live2Support is the live chat solution to progress business online sales, increase customer satisfaction and maintain service cost. Today business organization focuses on retaining the customer and grows revenues but this focus is further emphasized on enhancing customer engagement and experience. The customer who is surfing the net is highly mobile and has serious time constraints, as a result a chat operator should be prompt, efficient and accurate to provide the desired information and offers. Live2Support helps you to respond appropriately and accurately to the customer or site visitor through any channel. Many strategies can be implemented to enhance customer support.

Third party integration helps boosting the efficiency in handling the customer personally as well as professionally. Live chat software routes all inquiries through a customized chat engine that ensures every interaction is handled with consistency, efficiency and accuracy. Rich set of integration options makes this extension the most powerful business tool in the market.

Offer personalized greetings and services to your visitors to convert them into your customers. By delivering the information to your customer at the right time in the right place helps in engaging the customer.

Call back options have been an important option to catch the visitor. The visitor is also feeling privileged to be called back for his requirement. By providing flexible callback options live chat widget improves the customer experience, lowers the telecommunication costs and improves workload distribution among chat operators.

Mobile access anytime, anywhere no matter you are traveling or shopping. You can compare the price or can ask for discount options through your mobile. Live2Support integrates the mobile application and access options to enable seamless connectivity with mobile customers so that they can interact with your company anytime, anywhere.

By monitoring the route of the visitor one can understand the nature of his hunt and the products he is looking for. With the detailed whereabouts of his locations and site address your chat operator can reach up to him with his accurate requirements.

An Adjunct to Live Chat Service by Using Help Desk Software

An experienced help desk is necessary for handling customer issued because it is part of customer service solution. Help desk software is very effective for completing the customer service support on your web site. Help desk helps by organizing examine inquiries, prioritizing them and recording problem resolution modalities in real time. Help desk software monitors customer enquiry emails by conveying a unique tag number to each email. Your online customers provide information about a specific problem, the details of which are stored in the tag. The tag is closed with the solution provided by the first level technician and is filed away for future reference for other technicians. In case the problem is complex, the tag is only updated with the steps taken by the first technician. Help desk is a very simple way for getting the solution of any kind of problem. With help of help desk software you can provide better service to your customer and increase the customer satisfaction. That will helpful for promoting your online business.