Live2Support Chat Tool for Better Customer Engagement

Live2Support is the live chat solution to progress business online sales, increase customer satisfaction and maintain service cost. Today business organization focuses on retaining the customer and grows revenues but this focus is further emphasized on enhancing customer engagement and experience. The customer who is surfing the net is highly mobile and has serious time constraints, as a result a chat operator should be prompt, efficient and accurate to provide the desired information and offers. Live2Support helps you to respond appropriately and accurately to the customer or site visitor through any channel. Many strategies can be implemented to enhance customer support.

Third party integration helps boosting the efficiency in handling the customer personally as well as professionally. Live chat software routes all inquiries through a customized chat engine that ensures every interaction is handled with consistency, efficiency and accuracy. Rich set of integration options makes this extension the most powerful business tool in the market.

Offer personalized greetings and services to your visitors to convert them into your customers. By delivering the information to your customer at the right time in the right place helps in engaging the customer.

Call back options have been an important option to catch the visitor. The visitor is also feeling privileged to be called back for his requirement. By providing flexible callback options live chat widget improves the customer experience, lowers the telecommunication costs and improves workload distribution among chat operators.

Mobile access anytime, anywhere no matter you are traveling or shopping. You can compare the price or can ask for discount options through your mobile. Live2Support integrates the mobile application and access options to enable seamless connectivity with mobile customers so that they can interact with your company anytime, anywhere.

By monitoring the route of the visitor one can understand the nature of his hunt and the products he is looking for. With the detailed whereabouts of his locations and site address your chat operator can reach up to him with his accurate requirements.

How to Add Live Chat to Your Website

In E-commerce industries you can promote your business through internet marketing. There are various methods to promote your website such as email campaign, pay per click, social networking websites and many more but all these ways help in boosting conversion rates by no less than 20%. Maximum website visitor leave the website without making any purchase because they don’t the answer of their queries. What happen if some one is there to answer website visitor’s query, definitely the result would be great in terms of “More Sales, Excellent Customer Satisfaction, Improved ROI and Loyalty of customers”.

Visitors do like when they get an instant reply of their query and only your efforts will convince them to buy your service or product. By adding a live chat on your website you will be able to understand the customer and also get familiar with their needs and requirements. It will differentiate you from your competitors in an e-commerce industry.

You can make your website interactive by adding a live chat to your website. Live chat support on your website allows you to interact with your website visitor in real time to give an instant reply of their query. It is very important to add live chat software on your website that suits your requirement as well as easy to use for your site visitors and staff. Live2Support! Live Chat Software offers the most economic, feature rich and user friendly live chat software. Five easy steps, 15 min and live support enable on your website.
Five Steps to enable Live Support on Website
Sign Up: This is the first step. You need to sign up at www.live2support.com
Receive Mail: Once you submit the sign up form with a valid email address, you will receive an email from Live2Support which contains your login information i.e. site id, login id & password.
Login: After receiving email, login at www.live2support.com with the given information.
Place Codes: On successful login, a new window known as "Control Panel" will open. Click on "Get code” under Setup & Integration option in black bar to get codes to insert in your web pages. A page having several code options will open. You can choose the option as per your requirement or choose default code option, click on Get Code button and copy all codes from text box. Open your web page in any text editor or HTML editor. Paste code on desired location (where you want to display Live Support graphics on your web page) and save the web page. Now upload web page to your web server.
Monitor & Chat: Login to live2support control panel and click on "Visitors Monitoring & Chat" option on the top left side. This will open a new window known as visitors-monitoring window in which you can see visitors and their details on your website in real time.
Benefits of Live Support
Real Time Monitoring: With Live Chat Software, you can monitor your customer in real time as well as it will give a brief information about the Keyword that your visitor has entered to reach of your website, referrer website address through which customers land on your website, geo location information, web pages of your site that visitor has visited and also the time that he has spent on that pages and many more.

Instant Leads: Visitors who click on chat icon are highly interested in your service , you can offer your service instantly and convince them to purchase product online by making payment or you can also take their details and send follow ups. As well as you can also add live chat link in your email signature and Google ads!
Scalable: The live chat software providers allow you to add number of chat operators according to your business requirements.
Customer Feedback: You can also add a post chat survey form to evaluate customer chatting experience or suggestions to improve your customer services.
No Language Barrier: Live2Support allows you to chat with your website visitor in their desired language. You can also customize chatting window in different look & language.
Support from Anywhere: With Live2Support Live Chat Software, you need not to sit in office to support your customers. You can support your website visitor from any where even you can support you customer from your iPhone.
Risk Free: Along with Dual interface live2Support also offer 15 days risk free no obligation free trial. During free trial you need not pay a single penny or not to give your credit card information. During free trial you will have a chance to evaluate the service and trial period it up to you to continue the serviced or not.