Live Chat Software for Getting More Customer

Live chat software is used not only for chatting purpose, this will also use for increase your goodwill and customer. With the help of live chat software you can provide instant service to your customer. This will also helpful for making long term relationship with your customer. Live chat software is also a marketing tool that offers website monitoring and customer information. With the help of this software your operator will tell you the exact information regarding your customer like there IP address, geo location, country, language, operating system etc. And also you can get the time they spent on your website. Live chat is very easy process, because for using live chat there is no need for installing any software and also within few seconds you can install live chat icon on your website. For installing the live chat icon you have to sign up our website live2support.com, after signup you have to check your email id where you get your sign id, login id and password. after getting all three details you have go to sign up page and fill all the information, after signing you have to go to control panel and get your code. These code you have to paste on your website and after that you can see live chat icon on your website.

For Knowing Operator Performance Use Customer Survey

For online business its very important for admin person should know about their support operator performance. In live chat software there is simple way for knowing about their support operator performance. Admin person should always use customer survey.

With the help of customer survey the admin person know the status of chat operator whether they are capable for handling chat or not, because in online business customer satisfaction is very important. It plays an essential role in online business. In the competition world customer persuasion is not a very easy task if you have a potential customer and just because of silly mistake of your operator for lacking knowledge of their software you can loss that customer. It will also harmful for your business. So with the help of customer survey you can know the exact status of their chat.

What is customer survey and how its work?

Customer survey is the process for knowing the exact status for their chat operator. When chat operator finished their chat after giving all response to the customer, after that customer received one form. In this form there are some questions regarding the chat like he is satisfied with the response of the operator or not. In all survey there are three option are there

1 Excellent

2 Good

3 Bad

Customer has to click only one option an. d give his response whether he is satisfy with this chat or not

The Way of Providing Customer Satisfaction with the Help of Live Chat

Now a days success is not depend on technology which you have, the success is only depend on the way for using your technology. This holds true for live chat. The most important advantage of live chat for delivery the customer service, customer satisfaction and site visitor reach out from a position of knowledge.

Qualified Chat Operator

In the service delivery the quality is more important than quality. your chat operator should have good command of your language and also they are well known about their product and service which you provide. They should be able to respond to chat request in a timely manner with any delay or hold lines. You should dedicate your chat operator for providing better customer satisfaction because if customer will satisfy once time he will come back again.

Right Position of Chat Buttons

Without frequently viewing and tracing your live chat button on your web site, your customer can’t use your live chat application. No matter how prevailing and successful your chat application. It’s just a wasteful thing if your customers can’t locate your live chat button easily. So the placement of button should be very prominently.

Correlation between Live Chat and Increased Sales

In a current study and industry research study of the Efficacy of Live Chat as a Website Communication Tool, the researchers found that those companies which set up live chat on their websites tend to report a higher level of sales and increased market share. The study surveyed 250 consumers and found that almost 60% of online shoppers who have used live chat at least once typically go looking for websites which provide live chat service so that they may shop on those websites. The study also demonstrated an irrefutable connection between live chat and brand loyalty. The study arrived at five very interesting conclusions which would most certainly interest website owners, online marketers and e-entrepreneurs such as you. Here are the conclusions:

• Live chat is without doubt influential during the sales cycle. Throughout the study, online shoppers indicated that live chat positively impacts their likelihood to buy products and services as they surf the Internet looking for things to purchase. As many as 58% of the entire sample said that if a website offered live chat, that fact alone would positively influence their decision to make a purchase on that website. Chat is the most preferred communication method when a visitor is having trouble finding an item or experiencing an error during checkout, the study has concluded.


• Internet companies that fail to provide popular live chat services such as Live2Support are missing out on new business. Those shoppers who shop more frequently online and those that spend more money-- measured either by the average amount they spend when shopping, or the greatest amount they have ever spent in a single purchase-- are more likely to choose live chat during sales interactions. Moreover, these shoppers rank the positive influence of live chat much higher than other groups.


• Live chat has a loyalty effect, specifically with those customers who spend a considerable amount of money online. The survey shows that customers who have had experience with live chat are more likely to return to, and make repeat purchases from websites that provide live chat service. In general, chat customers tend to select the live chat over other methods during the sales cycle. More than 50% of those consumers surveyed cited that they are more likely to trust a website that offers live chat. They in fact prefer to shop at sites that offer the option of live chat.


• Online retailers with live chat can improve results by following a few consumer-driven best practices. The study discovered several ways in which retailers can optimize their live chat software implementation.


• The most interesting conclusion of the survey is that live chat may be even more critical and relevant to service companies than it is to online companies or e-commerce portals. Many website features which shoppers indicated would influence their decision to buy are not relevant to service-only companies, such as product images or product catalogue searching.

As a result, live chat's importance is even greater for service providers such as institutions of higher education, law firms, accountants, counseling services, consulting firms and others. As is evident from this highly scientific survey conducted in a controlled environment, live chat is a must have for your online business.

Instant Online Support for Your Website Visitor

Now Live Support is very much available on your website to help instantly your website visitor. Your site visitors can click on the "Live Support" icon on any of the web pages on your website where the icon appears. You can be online and simultaneously send a chat invitation to a site visitor. Your site visitors can chat with you instantly through the chat window shown below.

Comprehensible System and on the Spot Live Chat

It is not obligatory for you to download any software to use our live chat application. However, you have the option to download the application from us. No browser plug-ins is essential to use our live chat solution since the application uses your existing browser's configuration.
Requesting contact information from site visitors such as their names and e-mail addresses is purely optional. This feature too can be customized. You can request contact information from your site visitors only when you need to do so.

Customized Message Windows When Live Chat Is Offline

During those rare instances when live chat operator assistance is not available, you can leave a courteous message for your site visitors asking them to leave a message for you, call your phone number, or return to your website during your hours of operation. These messages can be customized and we have a number of tremendous templates for you to choose from. Here is the offline message window your site visitors will view on your website when you are offline.