Customer Satisfaction Is Necessary For Any Business

Its depend on you that you want to open or closed your business nobody can’t changed your decision but the business will running smoothly and making long term relationship with their customer it’s all depend on customer service. Customer satisfaction is main key for any business because if the customer is not satisfied with your service definitely he will never come back again. Or the other hand if he will satisfy once time he will definitely come back with few more customer. The two main principle for any business, fist is safe your potential customer and try to persuade you customer for buying your product. It’s all depending on you that how you can follow these two principles. For getting more clarification regarding the customer satisfaction we will take one example, that you have open a new business in starting. In starting the business running smoothly lots of mails receiving from your side and lots of phone inquire are there. Everything will be running smoothly if you customer support operator mange their support department properly like they are sending proper response to their customer and try to resolve their inquiry with in very lesser time. But on the other hand if your support operators never check their emails regularly and never give any response to their customer regarding their inquiry and taking lots of time for giving response. The customer will dissatisfy with your service and he will never try to buy your service again. And he will suggest some more people for not buying your product. From this process you will lose your customer day by day and one day you have no customer. Than your will never grow and you have to closed the business. So it’s important to provide better customer service for smoothly running your business.

Live Chat Software for Getting More Customer

Live chat software is used not only for chatting purpose, this will also use for increase your goodwill and customer. With the help of live chat software you can provide instant service to your customer. This will also helpful for making long term relationship with your customer. Live chat software is also a marketing tool that offers website monitoring and customer information. With the help of this software your operator will tell you the exact information regarding your customer like there IP address, geo location, country, language, operating system etc. And also you can get the time they spent on your website. Live chat is very easy process, because for using live chat there is no need for installing any software and also within few seconds you can install live chat icon on your website. For installing the live chat icon you have to sign up our website live2support.com, after signup you have to check your email id where you get your sign id, login id and password. after getting all three details you have go to sign up page and fill all the information, after signing you have to go to control panel and get your code. These code you have to paste on your website and after that you can see live chat icon on your website.

For Knowing Operator Performance Use Customer Survey

For online business its very important for admin person should know about their support operator performance. In live chat software there is simple way for knowing about their support operator performance. Admin person should always use customer survey.

With the help of customer survey the admin person know the status of chat operator whether they are capable for handling chat or not, because in online business customer satisfaction is very important. It plays an essential role in online business. In the competition world customer persuasion is not a very easy task if you have a potential customer and just because of silly mistake of your operator for lacking knowledge of their software you can loss that customer. It will also harmful for your business. So with the help of customer survey you can know the exact status of their chat.

What is customer survey and how its work?

Customer survey is the process for knowing the exact status for their chat operator. When chat operator finished their chat after giving all response to the customer, after that customer received one form. In this form there are some questions regarding the chat like he is satisfied with the response of the operator or not. In all survey there are three option are there

1 Excellent

2 Good

3 Bad

Customer has to click only one option an. d give his response whether he is satisfy with this chat or not

WHAT IS CUSTOMER SURVEY AND HOW ITS WORK.

Customer survey is way for knowing the standard your product, while it’s popular in the market or not.With this we can know the market structure of your product.And also we can know that our support operators are able to give proper satisfaction to our customer or not.Customer survey is process to for knowing the better judgment of our product. With the help of customer survey you can know the performance of your customer support and this will also helpful for increasing or decreasing the salary of your operator.Customer survey has a very simple way, when support operators finished his chat than customer will receive one form.In this survey form customer has to fill up the response, whether he is satisfied with the operator responses or not.If he satisfy then he will give you the positive responses if he not then he will give you the negative response.By this the admin person can know the exact status of chat.

Benefits for Live Chat for Customer

• With the help of live chat application customer can solve their inquiry any time because most of the business organization provides their support 24 X 7.

• The other important benefits in customer hand, that he can get all information before purchasing the product like prices, feature, advantage, and disadvantage also.

• The other important benefits in customer hand, that he can get all information before purchasing the product like prices, feature, advantage, and disadvantage also.

• In live chat customer can safe their time for going market and search the product and with live chat customer can purchase their product 24 X 7.

• For using live chat application there is no need for installing any software in customer side. He have just click on the online icon and he can start chat with support operator.
  

Some reasons which proves that live chat software is essential for online business

• With the help of live chat software you can chat with multiple customers at once, it happens with the click of your mouse. By live chat software you can save your and your customer time also.

• Your customer who used their application are highly interested in chatting, you can ask as much detail as you need to effectively providing other service to them. And you can add your online chatting like to your email and Google ads.

• With the help of Live2Support Inc, there is no need for install any software, with in few seconds you can get your live chat application or chatting icon on your web site. With our application you can use our 15 days trail offer, in this period we never ask you for making any payments.

• The customer who get quick answer and get better result to their problem, this will stay long term and also interest to purchase more products. Because he / she will trust you and your services.

• The most important function which will very essential for attracting your customer like your chat icon, your chat window, your company logo and your web site.

• With the help post-chat survey you can get the feedback from your customer. By this feature you can responses from their customer whether they are satisfied with your service or not.

Send Offline Message When Sport Operator Is Offline

With the help of live2support Inc, customers don’t worry when there sport operator is offline and not receiving your chat. With the help of sending offline message, you can send your message to your operator. The offline message image will be appear on the website and your have to click on the offline icon and pop-window will be automatically open and you have fill your name and e-mail address and sending your message to your operator. When your operator will online then he/ she will received your message and as soon as possible he / she will get back to you. By using this feature you can display a telephone number for those customers who may have an urgent issue when need immediate action. This feature is very easy to use and chat operator can get message from their customer when they are offline. By this feature chat operator can’t loose their customer and received their message easily.

Does its Possible Chat History can View during the Chat Session?

When your chat operators start using chat application with your site visitor, a pop-up window will appears which shows you the detail of previous chat with the visitor. This chat history will helps your chat operator for currently interaction with your customer. Online access to past history improves the quality of providing customer service, gaining experience and this will also help full for chat operator for becoming familiar with the customer. This will also helpful for your new chat operator for handling your old customer with a proper manner. The most important thing about this application that from this features your chat operator can know about the intention of the customer because some time most of the customer doing chat only for the fun purpose. Our application gives you this facility for applying this feature on your application for quickly review the log and thus provide premium quality of customer care.