No Need for Signup of Log-In

In our application (Live2support Inc) there is no need for sign up and log in. Customers have to just click on the icon on your website and chat window will automatically open and the chat will be start within a few seconds. By this feature there is no need for fill any inquiry form for doing chat on regarding product. In our live chat application there is no need for downloading any browser, plug-ins and no need for downloading any software for using chat application. Just click on the icon and start doing chat with customer support or sales department or any other department. This feature is very effect full for your customer. It is very simple and easiest way for your customer to talk with your support operators regarding their inquiry.

Now Customers Have the Facility for Chatting With Unique Department.

Now it’s possible with the help of live2support Inc that customer can decide that on which department they want to go like sales department, technical department, and support department. This feature is available on multiple support operators’ login package. For using this feature you have to define the department and allocate the support operator for handling the chat session. And it’s also possible that one operator can handle multiple departments if he / she have a full knowledge of related department like sale person have knowledge of technical department also. In this feature you can get two option on your web site page related to a particular department where you can place thee code, when customer click on live support then he or she will see the list of all department and he can simple click on the particular department, from which he want to talk with them.

Five Easy Steps to Enable Live Support on your Website

Now it is very much possible to chat live with your customer and provide them the best customer service that they truly deserved. It very easy to install live support on your website. For enabling live support on your website you need not any technical expertise or web developer. There is no installation or maintenance issue. You do not need to worry about upgrades. Every thing you will get from Live2Support! Live Chat service. What you need to do is just simple five steps that you have to follow.
Sign Up -----Receive Mail -------- Login ------Place Codes--------- Monitor & Chat
For this you need to sign up at live2support.com, fill the sign up form and submit it. After submission you will receive an email from live2support containing you login information and directions of further steps. After successful login live2support control panel will open where you get the option of Get Codes for your website, choose the codes as per your requirement and paste it on your web page, refresh your web page and click on Visitors Monitoring & Chat option in live2support control panel. Your monitoring window will open. Now you can monitor & chat with your website visitor.

Possibility of Transferring Chat During The Chat Session

Now it’s possible with the help of live2suppot that operator can transfer their customer chat, to one operator to another during the chat session. With the help of this feature you can invite for those operator who is expert on the particular area. It will be look effective to your customer when he see that two operator is handling the chat easily. On during the chat session it will be easy that one operator can share their chat session with another operator. And your customer can easily find that your customer service is very high. If once time customer will get better satisfaction then diffidently he will come back again.

The Way of Providing Customer Satisfaction with the Help of Live Chat

Now a days success is not depend on technology which you have, the success is only depend on the way for using your technology. This holds true for live chat. The most important advantage of live chat for delivery the customer service, customer satisfaction and site visitor reach out from a position of knowledge.

Qualified Chat Operator

In the service delivery the quality is more important than quality. your chat operator should have good command of your language and also they are well known about their product and service which you provide. They should be able to respond to chat request in a timely manner with any delay or hold lines. You should dedicate your chat operator for providing better customer satisfaction because if customer will satisfy once time he will come back again.

Right Position of Chat Buttons

Without frequently viewing and tracing your live chat button on your web site, your customer can’t use your live chat application. No matter how prevailing and successful your chat application. It’s just a wasteful thing if your customers can’t locate your live chat button easily. So the placement of button should be very prominently.