Now it’s possible with the help of live2support Inc that customer can decide that on which department they want to go like sales department, technical department, and support department. This feature is available on multiple support operators’ login package. For using this feature you have to define the department and allocate the support operator for handling the chat session. And it’s also possible that one operator can handle multiple departments if he / she have a full knowledge of related department like sale person have knowledge of technical department also. In this feature you can get two option on your web site page related to a particular department where you can place thee code, when customer click on live support then he or she will see the list of all department and he can simple click on the particular department, from which he want to talk with them.
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