Now a days success is not depend on technology which you have, the success is only depend on the way for using your technology. This holds true for live chat. The most important advantage of live chat for delivery the customer service, customer satisfaction and site visitor reach out from a position of knowledge.
Qualified Chat Operator
In the service delivery the quality is more important than quality. your chat operator should have good command of your language and also they are well known about their product and service which you provide. They should be able to respond to chat request in a timely manner with any delay or hold lines. You should dedicate your chat operator for providing better customer satisfaction because if customer will satisfy once time he will come back again.
Right Position of Chat Buttons
Right Position of Chat Buttons
Without frequently viewing and tracing your live chat button on your web site, your customer can’t use your live chat application. No matter how prevailing and successful your chat application. It’s just a wasteful thing if your customers can’t locate your live chat button easily. So the placement of button should be very prominently.
