Possibility of Transferring Chat During The Chat Session

Now it’s possible with the help of live2suppot that operator can transfer their customer chat, to one operator to another during the chat session. With the help of this feature you can invite for those operator who is expert on the particular area. It will be look effective to your customer when he see that two operator is handling the chat easily. On during the chat session it will be easy that one operator can share their chat session with another operator. And your customer can easily find that your customer service is very high. If once time customer will get better satisfaction then diffidently he will come back again.

The Way of Providing Customer Satisfaction with the Help of Live Chat

Now a days success is not depend on technology which you have, the success is only depend on the way for using your technology. This holds true for live chat. The most important advantage of live chat for delivery the customer service, customer satisfaction and site visitor reach out from a position of knowledge.

Qualified Chat Operator

In the service delivery the quality is more important than quality. your chat operator should have good command of your language and also they are well known about their product and service which you provide. They should be able to respond to chat request in a timely manner with any delay or hold lines. You should dedicate your chat operator for providing better customer satisfaction because if customer will satisfy once time he will come back again.

Right Position of Chat Buttons

Without frequently viewing and tracing your live chat button on your web site, your customer can’t use your live chat application. No matter how prevailing and successful your chat application. It’s just a wasteful thing if your customers can’t locate your live chat button easily. So the placement of button should be very prominently.

Without Software Installation You Can Use Dual Interface Frequently

Live2support provide two ways, where you can launch live2support application for providing support to your site visitor. One is web-based interface to supervise and monitor your site traffic and chat with customer without any additional installation or downloading of software application. There is simple way just login in Live2support account and start to monitor your web traffic and chat with your customer from any computer in the world with internet connectivity.

The second way which is very easy and free to use that is user-friendly option which allows you to use Window base application (Win 32). In this application you can minimize your live2support application window and do you other task without noticing its presence of window. Live2support will continue run without enabling your internet connectivity.

Does Its Possible That One Operator Can Handle Multiple Chat Request?

Yes it’s possible that one chat operator can handle multiple chat windows in a same time. The most beneficial feature of online chat application is that, one operator can handle multiple chat windows, at one time. The operator can move one chat window to another just a simple mouse click. By this feature chat operator can promote their business and giving perfect customer satisfaction. Some time this feature is to much complicated, when lot of visitor are coming in a same time and chat with your operator. Because its not a group decision where your chat operator can handle their chat one by one process. For using this feature chat operator should be very much aware about the product feature and their technical parts also.

Benefits of Visitor Tracking

This kind of serious tracking information tends to produce a large amount of statistical data that can go an extensive way in appropriately plan your marketing strategy. These essential points will help you:

• which websites you received the major site traffic.
• which search you will received the encouraging result
• social networking features is appearing on your website.
• brief, who also is concerning to your website.
• online advertising is successful for you?
  

These instructions will help you for knowing practical online market policy and also helpful for promoting your products and services, which is essential for your online business. So follow up this instruction and get benefits.