Live2support is one to one text live chat and real time visitors monitoring service provider on website. Provide support/sales from anywhere and any computer. Your site visitor can see your online/offline status. Multiple department, Push Pages, Predefine responses, Chat Transcripts, Hits log with Geo location, Visitors rating, Multiple Chat Session per executive
Saturday, December 19, 2009
For Getting Success in Business World Provide Best Customer Service
Friday, December 18, 2009
For Knowing Operator Performance Use Customer Survey
For online business its very important for admin person should know about their support operator performance. In live chat software there is simple way for knowing about their support operator performance. Admin person should always use customer survey.
With the help of customer survey the admin person know the status of chat operator whether they are capable for handling chat or not, because in online business customer satisfaction is very important. It plays an essential role in online business. In the competition world customer persuasion is not a very easy task if you have a potential customer and just because of silly mistake of your operator for lacking knowledge of their software you can loss that customer. It will also harmful for your business. So with the help of customer survey you can know the exact status of their chat.
What is customer survey and how its work?
Customer survey is the process for knowing the exact status for their chat operator. When chat operator finished their chat after giving all response to the customer, after that customer received one form. In this form there are some questions regarding the chat like he is satisfied with the response of the operator or not. In all survey there are three option are there
1 Excellent
2 Good
3 Bad
Customer has to click only one option an. d give his response whether he is satisfy with this chat or notWednesday, December 16, 2009
10 Main Reasons for Using Live Chat Software In Your Website
- With the help of live chat software your chat operator can handle multiple chat in a same time.They have just click on the accept button and after that chat will receive easily.
- The other benefit that you can provide instant service to your customer. that will help for promoting your business.
- When your customer will get instant reply for their inquiry it will create best impression for your business.
- For using live chat software in your website there is no need for downloading any software. And it will not take any space from your system.
- Free trail period, our company Live2Support.com provide you 15 days trial period, in this period if you are not satisfy with our application you can cancel it immediately.
- With our application you can provide support in multiple language.
- By using live chat software you can create customer survey, with the help of this survey you can get the information while your operator provide best service to your customer or not.
- In live chat software you can make long term relationship with your customer. Because if he will satisfy once time he will get back to your with some other customer
- Our application has excellent feature & economical price.
- The last and main by using live chat software you can monitor your visitor and also you can invite him for chat.