See Typing Status During The Chat Session

With the help of typing message alert chat operator and customer both can know the status of chat session is in process or not. By this feature the support operator is alerted when the customer is typing and customer is also alerted when sport operator is typing a response. Both are well known with their activity. With this option chat operator and customer connect with each them properly and they can get status immediately, without waiting for long time. This unbelievable feature tells your customer that a response is forthcoming and is being typed by the support operator. On the other hand, it tells the support operator that the customer is typing a response and has not walked away from the working place. Our live chat program detects keyboard activity and converts this into a handy message.

Use Smiles & Emotion during the Chat Session

For connection emotionally with customer it’s necessary to use smiles and other emotions during the chat session. If your chat application is using with non- business just like educational counseling, information research or friends chat than emotions can be valuable. Live2support current interface allows both your chat operator and customer to liberally use smiles and other emotion during the chat session. This will be valuable for both sides. Its can add a layer of sentiment and connecting easily both of them. By this application chat operator can become familiar with their customer and customer can easily ask their inquiry and other problem which is related to their product. It’s a very simple way to attract both sides. In live chat application customer satisfaction is most important because if the support operator can satisfy their customer they can give proper service.

Send Offline Message When Sport Operator Is Offline

With the help of live2support Inc, customers don’t worry when there sport operator is offline and not receiving your chat. With the help of sending offline message, you can send your message to your operator. The offline message image will be appear on the website and your have to click on the offline icon and pop-window will be automatically open and you have fill your name and e-mail address and sending your message to your operator. When your operator will online then he/ she will received your message and as soon as possible he / she will get back to you. By using this feature you can display a telephone number for those customers who may have an urgent issue when need immediate action. This feature is very easy to use and chat operator can get message from their customer when they are offline. By this feature chat operator can’t loose their customer and received their message easily.

Sending the Web Pages during the Chat Session

By using this feature your support operator can attract easily to your customer and give perfect satisfaction. By sending the web pages during the chat session chat operator can save customer extra time for browsing. The meaning of sending the web pages during the session time is, your chat operator can send web-page to customer either from your side or from other websites during the chat session. By using this feature you can help your customer for going right direction. By sending the web pages the customer can get right information from right place. and he can see that web page during the chat session and give review on regarding this web pages whether he / she is satisfy with this information or not. Other wise you can send more web-pages according to his / her need. This feature is very useful for live chat application; because once time customer will satisfy he will come back again and again for using your application. This will also helpful for customer operator for giving better service to your customer.

Does its Possible Chat History can View during the Chat Session?

When your chat operators start using chat application with your site visitor, a pop-up window will appears which shows you the detail of previous chat with the visitor. This chat history will helps your chat operator for currently interaction with your customer. Online access to past history improves the quality of providing customer service, gaining experience and this will also help full for chat operator for becoming familiar with the customer. This will also helpful for your new chat operator for handling your old customer with a proper manner. The most important thing about this application that from this features your chat operator can know about the intention of the customer because some time most of the customer doing chat only for the fun purpose. Our application gives you this facility for applying this feature on your application for quickly review the log and thus provide premium quality of customer care.