When your chat operators start using chat application with your site visitor, a pop-up window will appears which shows you the detail of previous chat with the visitor. This chat history will helps your chat operator for currently interaction with your customer. Online access to past history improves the quality of providing customer service, gaining experience and this will also help full for chat operator for becoming familiar with the customer. This will also helpful for your new chat operator for handling your old customer with a proper manner. The most important thing about this application that from this features your chat operator can know about the intention of the customer because some time most of the customer doing chat only for the fun purpose. Our application gives you this facility for applying this feature on your application for quickly review the log and thus provide premium quality of customer care.
Live2support is one to one text live chat and real time visitors monitoring service provider on website. Provide support/sales from anywhere and any computer. Your site visitor can see your online/offline status. Multiple department, Push Pages, Predefine responses, Chat Transcripts, Hits log with Geo location, Visitors rating, Multiple Chat Session per executive
Showing posts with label customer history. Show all posts
Showing posts with label customer history. Show all posts
Tuesday, August 11, 2009
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