Instant Online Support for Your Website Visitor

Now Live Support is very much available on your website to help instantly your website visitor. Your site visitors can click on the "Live Support" icon on any of the web pages on your website where the icon appears. You can be online and simultaneously send a chat invitation to a site visitor. Your site visitors can chat with you instantly through the chat window shown below.

Comprehensible System and on the Spot Live Chat

It is not obligatory for you to download any software to use our live chat application. However, you have the option to download the application from us. No browser plug-ins is essential to use our live chat solution since the application uses your existing browser's configuration.
Requesting contact information from site visitors such as their names and e-mail addresses is purely optional. This feature too can be customized. You can request contact information from your site visitors only when you need to do so.

Customized Message Windows When Live Chat Is Offline

During those rare instances when live chat operator assistance is not available, you can leave a courteous message for your site visitors asking them to leave a message for you, call your phone number, or return to your website during your hours of operation. These messages can be customized and we have a number of tremendous templates for you to choose from. Here is the offline message window your site visitors will view on your website when you are offline.

Canned Responses are Effect Full for Live Chat.

Canned responses are very effective feature for live chat. By this feature you are repeatedly sending the same set of messages to your site visitors in response to their queries or if you happen to be using a standard welcome message, you can easily program these standard text messages into a handy drop-down box. You can then click on the message of your choice which will automatically copy itself into the chat window. Simply click to send this message. There is no need to type the same message over and over again. As an added feature, you can further customize this canned message by adding your visitor’s name, for instance, if you happen to know it. This attribute of our live chat software is ideal for routine responses.

What is Chat Transcript of Live Chat Software Application?

Chat Transcript of live chat software application is the process of viewing all the chat transcripts between your support operators & website visitors. By the help of storage of chat transcript we can store all the chat transcripts per executive or all. And any time admin can see the all the transcript. This feature is also helpful for new operator for learning.

To View Chat Transcript:
First you need to login into your Control Panel, click on Operators’ Chat Transcript under Hits Log and Reporting. Then select the operator from the drop down list, there you will see the listing of the transcripts for the selected executive with the Operator's name, IP address, the date and the time, the chat was initiated.