Canned responses are very effective feature for live chat. By this feature you are repeatedly sending the same set of messages to your site visitors in response to their queries or if you happen to be using a standard welcome message, you can easily program these standard text messages into a handy drop-down box. You can then click on the message of your choice which will automatically copy itself into the chat window. Simply click to send this message. There is no need to type the same message over and over again. As an added feature, you can further customize this canned message by adding your visitor’s name, for instance, if you happen to know it. This attribute of our live chat software is ideal for routine responses.
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