Chat Transcript of live chat software application is the process of viewing all the chat transcripts between your support operators & website visitors. By the help of storage of chat transcript we can store all the chat transcripts per executive or all. And any time admin can see the all the transcript. This feature is also helpful for new operator for learning.
To View Chat Transcript:
First you need to login into your Control Panel, click on Operators’ Chat Transcript under Hits Log and Reporting. Then select the operator from the drop down list, there you will see the listing of the transcripts for the selected executive with the Operator's name, IP address, the date and the time, the chat was initiated.
To View Chat Transcript:
First you need to login into your Control Panel, click on Operators’ Chat Transcript under Hits Log and Reporting. Then select the operator from the drop down list, there you will see the listing of the transcripts for the selected executive with the Operator's name, IP address, the date and the time, the chat was initiated.
