For Knowing Operator Performance Use Customer Survey

For online business its very important for admin person should know about their support operator performance. In live chat software there is simple way for knowing about their support operator performance. Admin person should always use customer survey.

With the help of customer survey the admin person know the status of chat operator whether they are capable for handling chat or not, because in online business customer satisfaction is very important. It plays an essential role in online business. In the competition world customer persuasion is not a very easy task if you have a potential customer and just because of silly mistake of your operator for lacking knowledge of their software you can loss that customer. It will also harmful for your business. So with the help of customer survey you can know the exact status of their chat.

What is customer survey and how its work?

Customer survey is the process for knowing the exact status for their chat operator. When chat operator finished their chat after giving all response to the customer, after that customer received one form. In this form there are some questions regarding the chat like he is satisfied with the response of the operator or not. In all survey there are three option are there

1 Excellent

2 Good

3 Bad

Customer has to click only one option an. d give his response whether he is satisfy with this chat or not

10 Main Reasons for Using Live Chat Software In Your Website

1. With the help of live chat software your chat operator can handle multiple chat in a same time.They have just click on the accept button and after that chat will receive easily.
   
   
2. The other benefit that you can provide instant service to your customer. that will help for promoting your business.
   
   
3. When your customer will get instant reply for their inquiry it will create best impression for your business.
   
   
4. For using live chat software in your website there is no need for downloading any software. And it will not take any space from your system.
   
   
5. Free trail period, our company Live2Support.com provide you 15 days trial period, in this period if you are not satisfy with our application you can cancel it immediately.
   
   
6. With our application you can provide support in multiple language.
   
   
7. By using live chat software you can create customer survey, with the help of this survey you can get the information while your operator provide best service to your customer or not.
   
   
8. In live chat software you can make long term relationship with your customer. Because if he will satisfy once time he will get back to your with some other customer
9. Our application has excellent feature & economical price.
10. The last and main by using live chat software you can monitor your visitor and also you can invite him for chat.

With The Help of Live Chat Software You Can Know About Your Customer

The main intention of any advertisement campaign is to persuade customer to actually buy a service or product. There are two simple ways one is potential customer and second one is persuasion to your customer. The persuasion will become very easy when you will understand what actually customer wants to buy. With the help of visitor monitory window your can monitor your visitor. But some time it’s very difficult to continuously monitoring their visitors. For removing this type of problem you can hire some trained chat operator. With the help of these chat operator you can provide instant service to their customer and also it customer have their inquiry regarding the product he can easily create chat and talk with your operator. Some time it’s totally depend on the chat operator that how can they attract their customer and promote their business. The main benefit of live chat software that you can know about your customer detail like his IP address, GEO location, country, browser, language, OS detail, region population, etc. And also you can know in which page your visitor is visiting. By getting these information you can invite him for chat and try to persuade him.

Chatting Will Become Very Easier With the Help of Canned Responses

Standard message are very effective feature for live chat. By the help of this feature there is no need for writing same message again and again. You have just followed the simple process. You can easily program these standard text messages into a handy drop-down box and then click on the message of your choice which will automatically copy itself into the chat window just click on send button, your message will send automatically. This feature is also beneficial for chat operator because some time they can frustrated for typing same message again and again like “Thanks for visiting our side, or may I help you. As an added feature, you can further customize this canned message by adding your visitor’s name, for instance, if you happen to know it. This attribute of our live chat software is ideal for routine responses. You can add standard message according to your convenient and requirement. You can also add URL’s in your chat window.

BENEFITS OF CUSTOMER SURVEY

The customer survey is very important for any businesses which are using live chat application in his website. With the help of customer survey the admin person can know the status of chat operator where he/ she are stand. Does they are able for handing chat or they can give proper satisfaction to their customer. By this you can know while your customer is satisfied with the support operator or not. The most important benefits of this function is you can know the feeling of your customer if he / she satisfy with your operator then definitely he will come back with some other customer, because in any business customer satisfaction is playing a vital role. The other benefit is you can know the status of your product with the help of customer survey.