For Saving Time during the Chat Session Used Pre-Written Messages

Pre-written message is very essential for chat operator. By this feature chat operator can save their most of the time which they are used to type a messages. In this function chat operator have to just click on the message of your choice and message will be automatically copy itself into the chat window. After that just click on the send button and your message will be sent immediately to your customer. There is no need to type same message again and again just use this feature and safe your important time and increase your speed for giving fast response to your customer. for example after the closing the chat session, chat operator are mostly using theses words thanks for visiting our side I hope you are satisfy with our information. These words should use as pre-written message. Chat operators have to just click on message and message will send on the customer within few seconds. And also these messages will helpful because some time chat operators can frustrated by typing same message again and again. This will remove that problem.

No Need To Make Payment, Just Sign Up and Used Our 15 Days Trial of Our Application

In Live2Support Inc, there is no need for credit card you just used our live chat software for 15 days free trail period. In this period we will never ask you for making any payment. In our live chat software you will discover that competitive pricing doesn’t mean not- competitive performance. But you have just fill the form which is related with your information and your will get our application with in few seconds. In our application there is no need for download any software. Without installing any thing your will get our software.

Now Customer and Chat Operator Can Send File during the Chat Session

With the help of liv2support live chat applications, now it’s possible that customer and chat operator both can send file during the chat session. Now your customers and chat operator not longer have to e-mail the documents as a file attachment. Now it’s easy to attach files during the chat session. Files transfer has been integrated with your chat window; once you have to train your operators after that they can send files and images easily to the customer without having to invoke an external application. By this process chat operator can safe more time. By this feature customer can purchase images from you or product photograph. This process is very easy to use and safe more time as comparison to emailing the documents.

See Typing Status During The Chat Session

With the help of typing message alert chat operator and customer both can know the status of chat session is in process or not. By this feature the support operator is alerted when the customer is typing and customer is also alerted when sport operator is typing a response. Both are well known with their activity. With this option chat operator and customer connect with each them properly and they can get status immediately, without waiting for long time. This unbelievable feature tells your customer that a response is forthcoming and is being typed by the support operator. On the other hand, it tells the support operator that the customer is typing a response and has not walked away from the working place. Our live chat program detects keyboard activity and converts this into a handy message.

Use Smiles & Emotion during the Chat Session

For connection emotionally with customer it’s necessary to use smiles and other emotions during the chat session. If your chat application is using with non- business just like educational counseling, information research or friends chat than emotions can be valuable. Live2support current interface allows both your chat operator and customer to liberally use smiles and other emotion during the chat session. This will be valuable for both sides. Its can add a layer of sentiment and connecting easily both of them. By this application chat operator can become familiar with their customer and customer can easily ask their inquiry and other problem which is related to their product. It’s a very simple way to attract both sides. In live chat application customer satisfaction is most important because if the support operator can satisfy their customer they can give proper service.