Without Software Installation You Can Use Dual Interface Frequently

Live2support provide two ways, where you can launch live2support application for providing support to your site visitor. One is web-based interface to supervise and monitor your site traffic and chat with customer without any additional installation or downloading of software application. There is simple way just login in Live2support account and start to monitor your web traffic and chat with your customer from any computer in the world with internet connectivity.

The second way which is very easy and free to use that is user-friendly option which allows you to use Window base application (Win 32). In this application you can minimize your live2support application window and do you other task without noticing its presence of window. Live2support will continue run without enabling your internet connectivity.

Does Its Possible That One Operator Can Handle Multiple Chat Request?

Yes it’s possible that one chat operator can handle multiple chat windows in a same time. The most beneficial feature of online chat application is that, one operator can handle multiple chat windows, at one time. The operator can move one chat window to another just a simple mouse click. By this feature chat operator can promote their business and giving perfect customer satisfaction. Some time this feature is to much complicated, when lot of visitor are coming in a same time and chat with your operator. Because its not a group decision where your chat operator can handle their chat one by one process. For using this feature chat operator should be very much aware about the product feature and their technical parts also.

Benefits of Visitor Tracking

This kind of serious tracking information tends to produce a large amount of statistical data that can go an extensive way in appropriately plan your marketing strategy. These essential points will help you:

• which websites you received the major site traffic.
• which search you will received the encouraging result
• social networking features is appearing on your website.
• brief, who also is concerning to your website.
• online advertising is successful for you?
  

These instructions will help you for knowing practical online market policy and also helpful for promoting your products and services, which is essential for your online business. So follow up this instruction and get benefits.

Viability of Push URL in Mounting Customer Base & Providing Enhanced Online Customer Support

Push URL is the main feature for live chat. By using this feature, chat operator can sent a relevant page or help page which direct to right path to website visitor and online customer. That page can be viewed by your site visitor during the chat session. The outcome from this feature, you are helping your site visitor for viewing their required information at a right place. And you also save their more valuable time. It will also perk up efficiency of your support. Push URL features enables an on-demand submission of targeted web pages to be viewed by your site visitors during a chat session. The substance of the web pages to be forwarded to customers is thus made accessible during the time when the chat interaction is in progress.

The Push URL feature in Live2Support provides a lucid context and a point of reference for both the chat operator and the customer while a session is in action. Whether your chat operators are managing a trouble ticket, monitoring a knowledge base, or offering a help desk solution to your customers, this feature in live chat software can be leveraged to share a common platform to further improve the quality of your customer support which is a immense way to boost your customer base.

Correlation between Live Chat and Increased Sales

In a current study and industry research study of the Efficacy of Live Chat as a Website Communication Tool, the researchers found that those companies which set up live chat on their websites tend to report a higher level of sales and increased market share. The study surveyed 250 consumers and found that almost 60% of online shoppers who have used live chat at least once typically go looking for websites which provide live chat service so that they may shop on those websites. The study also demonstrated an irrefutable connection between live chat and brand loyalty. The study arrived at five very interesting conclusions which would most certainly interest website owners, online marketers and e-entrepreneurs such as you. Here are the conclusions:

• Live chat is without doubt influential during the sales cycle. Throughout the study, online shoppers indicated that live chat positively impacts their likelihood to buy products and services as they surf the Internet looking for things to purchase. As many as 58% of the entire sample said that if a website offered live chat, that fact alone would positively influence their decision to make a purchase on that website. Chat is the most preferred communication method when a visitor is having trouble finding an item or experiencing an error during checkout, the study has concluded.


• Internet companies that fail to provide popular live chat services such as Live2Support are missing out on new business. Those shoppers who shop more frequently online and those that spend more money-- measured either by the average amount they spend when shopping, or the greatest amount they have ever spent in a single purchase-- are more likely to choose live chat during sales interactions. Moreover, these shoppers rank the positive influence of live chat much higher than other groups.


• Live chat has a loyalty effect, specifically with those customers who spend a considerable amount of money online. The survey shows that customers who have had experience with live chat are more likely to return to, and make repeat purchases from websites that provide live chat service. In general, chat customers tend to select the live chat over other methods during the sales cycle. More than 50% of those consumers surveyed cited that they are more likely to trust a website that offers live chat. They in fact prefer to shop at sites that offer the option of live chat.


• Online retailers with live chat can improve results by following a few consumer-driven best practices. The study discovered several ways in which retailers can optimize their live chat software implementation.


• The most interesting conclusion of the survey is that live chat may be even more critical and relevant to service companies than it is to online companies or e-commerce portals. Many website features which shoppers indicated would influence their decision to buy are not relevant to service-only companies, such as product images or product catalogue searching.

As a result, live chat's importance is even greater for service providers such as institutions of higher education, law firms, accountants, counseling services, consulting firms and others. As is evident from this highly scientific survey conducted in a controlled environment, live chat is a must have for your online business.