In service industry it is very commonly said that “Customer is your God”. “Customer Satisfaction” is one of the most important features that one should consider before selecting Live Chat Software. You can show your attention towards your customer by knowing their query is getting attention even before the live chat operators sends the reply (typing indicator) or the recommend to email chat transcript of current chat session to customer after chat session. Provide department segmentation so that they can decide to which department they want to go. Facilitate leave a message facility to your online customer when you were offline.
Your operator and customer both can send and receive documents, images or right web pages during chat session. Consider these features to make your customer delight.
Your operator and customer both can send and receive documents, images or right web pages during chat session. Consider these features to make your customer delight.
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