You should also consider your operator’s convenience during live chat process. It should be as simple and should not double their job which might take them off from the league. There are certain features in live chat software that makes the chat easier for the operators which includes: Pre-defined chat, customer greetings and customizable & editable answers as per the requirements, visual and audio alerts, built-in spell checker, capability to run multiple chat session at the same time, transferable chat session from one operator to another operator and private messaging among operators. Ability to invite website visitor pro-actively, send them promotional offers, direct rights of webpage to your website visitor, ability to avoid abused users by blocking their IP.
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