10 Ways to Boost Online Sales

“More visitors results in more conversion” this saying is true for all business whether it is brick-mortar shop or an online shop in an e-commerce industry. Your ultimate goal is to increase your sales graph and earn profit for your business to achieve success. This article explains some important tips to boost your sales graph for online business.

Traffic on Website:
In an online shop, you need to monitor the traffic of your website. Traffic can be monitor from various tools like Google analytics, live chat software etc. If traffic is not enough then first you need to increase number of online visitors on website. You can increase it using pay per click, email marketing, mass mailing, affiliate programs, banner ads and many more. Before selecting a place for your ad remember “Customer is not a moron, she’s your wife- David Ogilvy” .Place your ads only those sites from where you get your potential customers and prospects.Monitor Targeted:
Once the number of online visitors is increased on website, you need to monitor unique visitors. How many relevant visitors are coming on website and convert into prospect customers. Which source is driving more relevant customers to your website?Strong Communication & Follow Ups With Your Targeted Audience:
Do you have a strong communication with your targeted prospects. A powerful communication is the strongest way to convert your prospect into potential customers. For strong and effective communication with website visitors you can enable live chat support such as live2support on website along with telephonic and email support. An instant reply to you visitor increases the chance of purchasing which results in more sales.Correlate your Product with Customers Requirement :
As you know your targeted audience, so you should have some documentation that describes the reasons for using your product and also explains the benefits that your customer will get in their business if they use your product.Price Specification and Buying :
Price that you have set for your product should be appropriate. You should understand your profit margin in cut throat competition. So the price that you have decide for your product should be reasonable and able to convince your buyers that you are offering the best deal in the market. One thing that you must consider before choosing your payment gateway that the payment gateway must be secured with easy payment making process. There are many payment gateways are available in market such as 2CO, Paypal etc, which are user friendly and secured. This will give a confidence to your buyers that the information that they are giving to this process would not be misused.Eye Catchy Text and Self Explanatory :
The text and heading that you have written on your website must be catchy and explains your product and its scope. Content of your website must be small, accurate and easy to understand. Make sure that images you are using must explain your services and benefits. Images should be self explanatory.Website Design:
Your website look should be very professional and attractive. Don’t make your website messy by inserting number of images or text. Content should be very prominent and images must be self explanatory. It takes few second someone to taking a decision about your website.Easy Navigation:
Navigation of your website should be easy. Website should not take a longer time in downloading. There would be easy search option or a site map on your website that helps visitors to get the information easily.Integrate Social Media:
You should have links to Facebook, Twitter and LinkedIn on your website. Your presence on social media will give you an opportunity to know your customers and answer any queries they may have. This could include live chat, which allows users to communicate with someone on one to one text chat, emails, in email way you need to pay attention to your response times.Effective Customer Support:
Finally the last but not least way to increase you online sales in your customer support. Your customer support is the key of your online sales. You should have a very strong and effective customer support team as customer support executive is the face of your company in front of your visitor. It’s not mandatory that the every visitor make an immediate purchase from your website, so their would be a strong follow ups to your prospects. Direct communication within your site visitor and customer support executive should be very impressive and informative. But visitor should not feel that you are imposing your product to him. Communication is informative and effective.

Increase your online sales requires good planning and focus on strategy. You should be also committed to your site visitors, serve them as you have promised offer excellent customers support. Remember, online business requires user friendly interface, smooth navigation, and high quality web content. With the above explained strategy, you will be able to convert unique visitors into your regular customers and increase your sales conversion.

Characteristics of Live Chat Agents

An effective live chat agent is the face of a company. He will be the only person who can give an good user experience to your website visitors and convert them into your delighted and loyal customers. Here we have picked some characteristics of an effective live chat agent which plays an important role in customer engagement.

Domain Knowledge & Product Knowledge

In maximum cases chat agents is the first point of contact for your company. Many visitors like to discuss their requirement with a live agent rather than reading the content available on websites. So the conversion depends on chat agents domain knowledge and his command over the product and its customization limits. So it is an excellent idea to keep your chat agents in the loop with regard to new product launches, product specification including technical specifications, payment policies, refund policies and total product knowledge. Successful operators should be well-versed with the platform’s features,functionality and operability. Insist that they study all software documentation, request explanations when features are unclear, and stay ahead of the game by familiarizing themselves with product updates, enhancements and new versions.

Live Support and Language Competency

Before recruiting a live chat agent for your company, ensure their command over language. It should not meet the level but exceed minimal requirements and prevailing industry standards. It can be checked by conducting a writing test, group discussion for them. Language skills is the most important factor in recruitment process because when it comes to live customer engagement, language competency is and will always remain a prerequisite to an effective chat-centric service delivery model.

Proper and Accurate use of Canned Messages in Live Chat

Chat operator should be fully conversant with the content of each canned messages in your live chat canned messages directory. So that they would not send any wrong messages to your visitors and customers. An effective chat agent spend his lean time proactively reading, edit and creating new canned messages while waiting for chat requests.

Proactive Invitation & Reduced Response Time during Live Support Interactions

A good live chat operator is proactively invite your website visitors to help them in understating the product and meets the product with their requirement. He never waits for chat requests. Live chat agent should be capable of handling multiple chats as well as respond them quickly. So response time should be reduced during live support interaction.

The Marketing mantra of Live Engagement

Successful customer service can be delivering only when the live chat agent is polite and smooth- talking. Successful chat operators are blessed with an arsenal of tools and features to help them up-sell and recommend additional purchases. They include proactive live chat, chat invitation popup, co-browsing, Push URLs-- you get the picture. You can not only encourage your chat operators to gently market additional products and services to your online customers but also provide small commissions as incentives. Chat operators need to be reminded at all times, however, that they are customer service representatives first and marketers later.

Delivering a Positive User Experience through Live Chat

Delighted customers are not simply loyal customers but also returning customers. Your customers are your first line of engagement when it comes to marketing regiments and promotions. Much has been written in the broader context of the Internet about viral and word-of-mouth marketing most of which rightly suggests that in-person marketing can demonstrate high success rates because it comes with implied endorsements that are reliable. Successful chat operators do not simply answer questions and up-sell but also build bridges with your customers with the hope that they will return and ask for more not just once but many times.

How to Add Live Chat to Your Website

In E-commerce industries you can promote your business through internet marketing. There are various methods to promote your website such as email campaign, pay per click, social networking websites and many more but all these ways help in boosting conversion rates by no less than 20%. Maximum website visitor leave the website without making any purchase because they don’t the answer of their queries. What happen if some one is there to answer website visitor’s query, definitely the result would be great in terms of “More Sales, Excellent Customer Satisfaction, Improved ROI and Loyalty of customers”.

Visitors do like when they get an instant reply of their query and only your efforts will convince them to buy your service or product. By adding a live chat on your website you will be able to understand the customer and also get familiar with their needs and requirements. It will differentiate you from your competitors in an e-commerce industry.

You can make your website interactive by adding a live chat to your website. Live chat support on your website allows you to interact with your website visitor in real time to give an instant reply of their query. It is very important to add live chat software on your website that suits your requirement as well as easy to use for your site visitors and staff. Live2Support! Live Chat Software offers the most economic, feature rich and user friendly live chat software. Five easy steps, 15 min and live support enable on your website.
Five Steps to enable Live Support on Website
Sign Up: This is the first step. You need to sign up at www.live2support.com
Receive Mail: Once you submit the sign up form with a valid email address, you will receive an email from Live2Support which contains your login information i.e. site id, login id & password.
Login: After receiving email, login at www.live2support.com with the given information.
Place Codes: On successful login, a new window known as "Control Panel" will open. Click on "Get code” under Setup & Integration option in black bar to get codes to insert in your web pages. A page having several code options will open. You can choose the option as per your requirement or choose default code option, click on Get Code button and copy all codes from text box. Open your web page in any text editor or HTML editor. Paste code on desired location (where you want to display Live Support graphics on your web page) and save the web page. Now upload web page to your web server.
Monitor & Chat: Login to live2support control panel and click on "Visitors Monitoring & Chat" option on the top left side. This will open a new window known as visitors-monitoring window in which you can see visitors and their details on your website in real time.
Benefits of Live Support
Real Time Monitoring: With Live Chat Software, you can monitor your customer in real time as well as it will give a brief information about the Keyword that your visitor has entered to reach of your website, referrer website address through which customers land on your website, geo location information, web pages of your site that visitor has visited and also the time that he has spent on that pages and many more.

Instant Leads: Visitors who click on chat icon are highly interested in your service , you can offer your service instantly and convince them to purchase product online by making payment or you can also take their details and send follow ups. As well as you can also add live chat link in your email signature and Google ads!
Scalable: The live chat software providers allow you to add number of chat operators according to your business requirements.
Customer Feedback: You can also add a post chat survey form to evaluate customer chatting experience or suggestions to improve your customer services.
No Language Barrier: Live2Support allows you to chat with your website visitor in their desired language. You can also customize chatting window in different look & language.
Support from Anywhere: With Live2Support Live Chat Software, you need not to sit in office to support your customers. You can support your website visitor from any where even you can support you customer from your iPhone.
Risk Free: Along with Dual interface live2Support also offer 15 days risk free no obligation free trial. During free trial you need not pay a single penny or not to give your credit card information. During free trial you will have a chance to evaluate the service and trial period it up to you to continue the serviced or not.

Live Chat Application for iPhone to support online customers

Every day we see some new innovations in communication market because of the cut throat competition. Technology is trying to find new ways to make their product unique and best so that they can create a brand and get recognition. Launch of iPhone 4 is a great example of it. Apple iPhone 4 is the world’s thinnest smart phone with lots of unique features such as “Retina Display, Apple 4 Processor, built-in three-axis gyroscope, camera with LED, Mic with speaker, with multi touch display. Apart from that it has multiple features like instant messenger, live chat software which enables live chat with other desktop Macs and other iPhone.

Live2Support, a hosted live chat software provider also launches their new application for iPhone mobile device. It allows website owners with their staff to deliver real time customer support through live chat while on the move. As long as they remain connected to the Internet, they can pick up chats, monitor website visitors in real time, generate proactive chat invitations and use many of Live2Support’s state-of-the-art features directly from their iPhone without restriction of desktop access.

Once you logged in at www.live2support.com through your iPhone mobile device, a real-time list of all visitors of your website will display with their current status & you will be able to proactively invite visitors. You can also view the duration that they have spend on your site, number of previous visits, which URL they clicked to arrive on the website, from which part of the world they have landed on the website and many more.

Live2Support's iPhone mobile app now makes it possible for a single chat operator to handle multiple chat requests concurrently while rendering live chat service over an iPhone. Chat operators can toggle between more than one operator chat window and engage in live chat with online customers without having to invoke a chat queue thereby significantly enhancing user experience in the mobile space.Main Features of Live2Support iPhone Chat Application:

• Real-time visitor monitoring
• Audio/Video alert for incoming chats
• Visitor Details including referrer URL, geo location, browser and more
• Proactive invitation to invite visitors
• Chat live with visitors
• Multiple chats at a time with single operator
• Ability to deliver live chat service from anywhere in the world using an iPhone device.
• Chat session monitoring by chat supervisors.
• Operator to Operator chat & messaging

Note: Live2support live chat iPhone app is available in the iTunes App Store.

Add Live chat to Increase ROI from your website

How much money & time we spend to promote our website. The objective of an advertisement is to increase sales, ROI & marketing of website. Do we accomplish our goal? Surely not, Maximum site visitors who come on website coming through this ad leave the website without any purchase.

There are two aspects of an advertisement. One is you and other is your customer. It depends on you how effectively you demonstrate your services or product in front of your site visitor. How you relate your product to your customers requirement. Only your efforts will persuading the customer to buy the service or product.

The content available on website is not enough to satisfy customer’s requirement as every visitor has his/her own requirement. Maximum visitors do not like to wait for an email reply or waiting for someone to pick his/her phone call.

You can make your website interactive by adding a live chat service on your website. It is very important to add a live chat on your website that suits your requirement and results in better customer service and ROI. Live chat support on your website allows you to interact with your website visitor in real time. You can give an instant reply to their query.

Visitor really like when they get an instant reply of their query and your efforts convince the customer to buy the service or product from your website. By adding a live chat on your website you will be able to understand the customer and also get familiar with customer’s need and requirements. It will differentiate you from your competitors in an e-commerce industry.

Apart from instant customer support, there are many other benefits of adding a live chat on your website.
Real Time Monitoring: With Live Chat Software, you can monitor your customer in real time as well as it will give a brief information about the Keyword that your visitor has entered to reach of your website, referrer website address through which customers land on your website, geo location information, web pages of your site that visitor has visited and also the the time that he has spent on that pages and many more.
Instant Leads: Visitors who click on chat icon are highly interested in your service , you can offer your service instantly and convince them to purchase product online by making payment or you can also take their details and send follow ups. As well as you can also add live chat link in your email signature and Google ads!
Scalable:The live chat software providers allow you to add number of chat operators according to your business requirements.
Customer Feedback: You can also add a post chat survey form to evaluate customer chatting experience or suggestions to improve your customer services.
No Language Barrier: Live2Support allows you to chat with your website visitor in their desired language. You can also customize chatting window in different look & language.
Support from Anywhere: With Live2Support Live Chat Software, you need not to sit in office to support your customers. You can support your website visitor from any where even you can support you customer from your iPhone.
Risk Free: Along with Dual interface live2Support also offer 15 days risk free no obligation free trial. During free trial you need not pay a single penny or not to give your credit card information. During free trial you will have a chance to evaluate the service and trial period it up to you to continue the serviced or not.

Organize yourself with Sticky Notes

If you are tired from searching for your important notes, reminding important task & placing a peace of yellow paper on your monitor, office wall and here & there. It’s time to realize that there is a better way to remind all your important tasks, reminders at one place without placing numbers of yellow paper pieces. Download Live2Support! Free Desktop Sticky Notes Software for Windows & MAC today and become an organized person.

The advantages of sticky notes are as many as you can visualize. You will be benefited by becoming more professional and your office space will be far less messy. You just need to download Live2Support sticky note software & you would realize how easy is to become organized without a sticky mess and endless little pieces of paper that have been stuck in the same place for months.

Sticky note can store text. They will remain stay where you put them even when you reboot your system. Sticky notes are customizable; you can change colors, styles, and fonts as per your desire. You can send sticky notes from one machine to another machine.

Key features:

• Once place on monitor screen, sticky note will remain placed until closed, even through reboots
• Look if Sticky notes can be customized; fonts, colors, title and styles may be changed.
• Sticky notes can store texts.
• Stickies can snap to each other and to the sides of the screen to keep them neatly lined up.
• Stickies can roll up. You can rolled up a sticky so that it would not cover much space of your computer screen n you can unroll this sticky whenever you want to read that sticky.
• Important Stickies can be set on top
• Stickies can be sent from one user to another user of your group list.
• Hierarchical friends list, which may be automatically transferred from other friends
• Play a sound file on receive
• Signature of the person who send it.
• Sticky Notes can be hidden for a definite period, until a particular date and time, or to raise every day, week or month, to act as reminders.
• Stickies can have alarms set to make sure that you notice them at the point you choose
• Stickies can be transferred to and from your group.
• Stickies works with Windows XP, Windows Vista, Windows 7 & MAC
• The text of Sticky Notes can be locked

-->Sticky Notes is completely FREE!

Live Chat iPhone Application by Live2support

Live chat software company Live2Support.com Inc. has just launched a full-featured iPhone mobile application for its live chat product. Companies which currently use Live2Support live chat technology on their websites or are planning to do so in the future can now extend their live chat service to customers who wish to use the Apple iPhone to access the Internet and use live chat to communicate with Internet commerce companies and service providers.
Live chat software for iPhone

“With the explosive growth in e-commerce sales which touched a record $29 billion in 2009 and the first time the Internet experienced $900 million in sales on a single day on December 15, 2009, live chat enabled customer engagement today is no longer a bonus but a necessity,” says Kumar Jeswal, Live2Support founder and CEO, who frequently uses his Apple iPhone Smart Phone to surf a variety of online stores. “There are 85 million iPhones and iPods out there and many of their users have a stated preference for online companies that provide live chat service on their websites,” he adds.

Power Packed Feature Rich application

The iPhone mobile chat app, which can be downloaded at no extra cost by all registered users of Live2Support from the Apple App Store, presents a full range of “anytime anywhere” options for both chat users and chat operators. They include:

Real time monitoring of website visitors

Once online customers or site visitors arrive on the website, chat operators can view in real time their surfing habits and navigation patterns—which web pages they have visited, how long they stayed on a specific web page, which URL they clicked to arrive on the website and from which part of the world they have landed on the website. Chat operators do not have to engage customers in live chat in order to access the analytics information. Live2Support tabulates and archives this visitor tracking data for future use by chat operators. The iPhone chat app even lets chat operators engage in proactive live chat through live chat invitations thus making it possible for chat operators to engage in a minor soft sell when customers arrive on their websites through the iPhone web browser.

Ability to Manage Multiple Chats Simultaneously

Live2Support’s iPhone mobile app now makes it possible for a single chat operator to handle more than one chat request concurrently while rendering live chat service over an iPhone. Chat operators can toggle between more than one operator chat window and engage in live chat with online customers without having to invoke a chat queue thereby significantly enhancing the user experience in the mobile space.

Operator-to-operator Chat

By far the most innovative feature of Live2Support’s mobile chat application, chat operators can engage in operator-to-operator chat, transfer chats and generate transcripts of concurrent chats, all while on the iPhone.

Other features include:

• Ability to deliver live chat service from anywhere in the world using an iPhone device

• Call backs

• Visitor history analysis

• Chat session monitoring by chat supervisors

• Display of keywords and referring URLs

• Chat notification messaging

Major Market Share on the Mobile Web

Apple’s iPhone was the best-selling smartphone in the third quarter of 2010 with a commanding 26.2 percent market share making it the single best-selling cell phone today. With the added ability to engage in real time communication through live chat which is not only free to use but also generates a veritable paper trail, iPhone users have yet another reason to make their online purchases in the mobile space. Moreover, the IOS 4 platform which Apple uses to drive the iPhone is extremely live chat friendly and is devoid of any stability issues when deployed through Live2Support.

The rising tide of popularity of mobile e-commerce is illustrated by the fact that In April 2010 alone, there were 18 billion click requests from the 23,000 websites which belong to the AdMob network. more than four billion iPhone apps have been downloaded from the App Store and about 185,000 apps are currently available to consumers in 90 countries—added evidence of the iPhone’s growing popularity.

Downloading the iPhone Live Chat Mobile App for Live2Support

New users can sign up for a no-obligation credit card free 15 day trial of Live2Support live chat from the company’s home page. They have the option to download either the desktop version of the live chat program or to be directed to the Apple App Store from where the mobile application can be downloaded. Both new and existing users will be directed to the App Store once they log into their Live2support account either through iTunes or directly from an iPhone mobile device. Users can also search for Live2Support using the search box at the App Store and download the mobile application directly.

Sticky Notes Software:Organize Information in Easy Way

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Forget the traditional paper sticky notes and begin using the absolutely free Live2Support Desktop Sticky Notes! "Paste" your important information notes on the desktop and you can read essential information at any time on Computer screen. It saves money and time! The software can be customized in various background colors, to be set for the desktop notes. You can also modify the font of each note and set the opaqueness of sticky note so desktop background & icons will not hide behind sticky note. Considering the privacy of users, the software encrypts the login password. Besides, it offers various special features such as Sticky Management, Sticky customization, Instant messages, group messages, Reminders, Alerts, To-do list & many more. So... download instant messenger from website absolutely free!

Interoffice Messenger & Organization

Live2Support has launched its new product “Interoffice Messenger & Organizer” known as “IMO” which is a replacement of inter com. At Live2Support, “Our aim is to reduce telephonic Conversation”. Our Live Chat Software is tool for customer support, which is a powerful tool for instant customer support and continuously reducing phone support from website. Now the aim of IMO is to reduce telephone calls within organizations. Instead of instant messaging IMO has various features like One to One messaging, Group messaging, Sticky Management, Reminders, and many more. Hers is a small description of IMO features.

• One to One Conversation – enables real-time direct text-based communication between two or more people using Live2Support Messenger in your office or in your group.

• One to many Conversations – This feature gives you a privilege of initiating a group chat with more than one person. The recipients get the same message and when reply the initiator will see the reply on different windows. The recipients will only be able to see the reply from the initiator as the initiator will start the conversation on one to one bases.

• Task Management (Diary) – This feature has made the task management much easier. Now you will be able to maintain your to do list in a much easier way along with time base alerts.

• Reminder- remembering important days and dates are made easy for the person using messenger as it provides you an inbuilt feature for reminder.

• Sticky – you need not see around your desk for a paper sticky that you stick as you can put a sticky on your desktop and arrange it as and when you need it. Apart from using the sticky for yourself you can also send a sticky as a quick message to your colleagues. This feature helps to send a sticky to your colleague for immediate attention and also can fix a timer so that it reaches the recipient at the required/ planned hour.

Features at a Glance

Although we have recently added a new and comprehensive help document about IMO to our bouquet of support docs, which you can download from our Help Center, a quick recap just might prove beneficial given the fact that IMO is gradually emerging as one of our most popular value additions and is ready for immediate deployment by you. IMO's attractions include the ability to:

• Engage in one-on-one live chat between live chat operators and supervisors.

• Engage in one-on-many live chat, which we can refer to as chat broadcast for the sake of convenience.

• Set up live chat within the company (intra-company chat) where many live chat operators can chat concurrently with one another much like a live chat room.

• Transmit a sticky message to another live chat agent either immediately or on a preset schedule.

• Transmit a sticky message to one self to be placed on the desktop to be used as reminders etc.

• Use the sticky-calendar interface to schedule events and tasks and be reminded about them.

• Customize the look-and-feel of your sticky messages using colors, shades, typefaces and fonts.

• Arrange for priority transmission of sticky messages through the highlighting feature.

• Generate chat transcripts of all internal live chat communication much like traditional live chat.

• Conduct internal chat with a colleague and external chat with an online customer simultaneously without interspersing the two channels.

The New Version of Live Chat Software from Live2support Inc

The desktop version 3.0 is the latest version of Live2Support! Live Chat Software Service. It is browser independent interface which can be run on multiple operating systems like Windows XP, Windows Vista, Windows 2007 & MAC. The desktop version 3.0 is user friendly with lots of new features. The list of major features is described here:

• User Friendly, captivating look, smooth interface

• Multiple Readymade sound profiles for various alerts.

• Multiple Language Spell check option

• Time Stamp in operator Chat Window

• Sorting on different columns in visitors monitoring window

• Live Keyword display in visitors monitoring window

• Multiple Instances (Operator Login) on same system

• Interface availability in multiple languages

• Operator chat console is also available for Mac OS

• Operator can also define their own Local Canned Responses and Pushed URLs

• Operator to operator communication transcript is available at local end.

• Chat history of visitors available, even without chat, in visitors monitoring window

• Automatic Chat Accept Option

Why Online Business Need Live Chat Software?

For today business large number of websites use live chat software for providing best customer service to their customer. With the help of live chat software customer can easily solve their inquiry within few minutes. Customer can avail a quick assistance for any kind of technical problems they are facing. It is a wonderful option provided by the business people to make the customer happy by their 24/7 chat assistance. Customers can post any kind of queries such as a new inquiry, technical assistance and any doubts about the product or service etc. Hence, your quality of the work will be revealed in the quality of the chat support you offer. Hence, you should be more conscious in providing answers to each chat you receive from your client. Here are the effective tips which make you comfortable chatting with the customer and the customer would also get closer to your business. This would build a strong business relationship between you and your client.

How To Get Online Customer Feedback Through Live Chat?

For every online business it’s very beneficial to get customer service surveys to get your customer’s feedback, and what better way to ask a question to your customer during the chat. With the help of chat operators you can get valuable online feedback to your customer. With the help of this customer feedback you can know easily that where your business is actually stands. And also you can know that whether your chat operator is capable for handling customer service or not. Customer survey is very simple process for getting feedback to your customer. You can specify your question, and that form will come after closing the chat by visitor. In this fast moving era no one finds time to e-mail for any information or feedback, people can't afford this to e-mail sit back and wait for the reply from your customers or vendors. Especially when you talk about online business, it's a fast process of giving services and getting out puts. this is very simple way for getting performance chart for your chat operator, and business too.

Get More Gain with the Help of Live Chat Software

We all know that now the day’s internet is not using just for fun and getting some information. Now internet is also using for business purpose, more and more consumer are regularly using internet for researching and making purchase decision. The essential thing for every business is to provide best to best customer service because customer satisfaction is main key for any successful business. In today world the business is very difficult just because of high competition. On the other hand the online businessman they can safe their potential customer just because of providing a customer service 7 days-a-week and 24 hours-a-days. Mostly customer are preferring live chat just because this is very simple process for solving their inquiry for example if customer have little doubt regarding the product he have to click just simple live chat icon and he can start chat with customer support and solver his inquiry within few minutes. otherwise he have to find out customer support phone number or email address and if the phone line busy than he have to wait for that time and the other thing on emails he have to wait because when support operator check their email id only then he can reply you or some time due to receiving lots of junk mails important mails can also deleted. And by this process you can loss your customer. If you want to safe your customer and increase the life of the business you should use live chat software on your website

Chose Live Chat Software for Operator Operator’s Convenience

You should also consider your operator’s convenience during live chat process. It should be as simple and should not double their job which might take them off from the league. There are certain features in live chat software that makes the chat easier for the operators which includes: Pre-defined chat, customer greetings and customizable & editable answers as per the requirements, visual and audio alerts, built-in spell checker, capability to run multiple chat session at the same time, transferable chat session from one operator to another operator and private messaging among operators. Ability to invite website visitor pro-actively, send them promotional offers, direct rights of webpage to your website visitor, ability to avoid abused users by blocking their IP.

Why You Should Live Chat Application For Your Website?

Choosing substantially advanced live chat software with too many features may not be the best choice as it is bound to poses serious training challenges and no instant resolution to technical issues which might occur after use of such chat software The training program for such software may be again time consuming and might not be that effective later on. If you already have a live chat solution in place, you should ensure that the entire training guide provided to you by your live chat solution provider is readily accessible to your chat operators because it is a single-window contact, which the customer makes, which in turn places considerable responsibility on the live chat operator. The operator is expected to undergo through an enhanced training program and is expected both by the management and the customer community to demonstrate a high level of domain and process knowledge.

Use Live Chat Software for Customer Convenience

In service industry it is very commonly said that “Customer is your God”. “Customer Satisfaction” is one of the most important features that one should consider before selecting Live Chat Software. You can show your attention towards your customer by knowing their query is getting attention even before the live chat operators sends the reply (typing indicator) or the recommend to email chat transcript of current chat session to customer after chat session. Provide department segmentation so that they can decide to which department they want to go. Facilitate leave a message facility to your online customer when you were offline.

Your operator and customer both can send and receive documents, images or right web pages during chat session. Consider these features to make your customer delight.

BUSINESS NEED FOR LIVE CHAT SERVICE OUTSOURCING

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In the era of competition it is must for most businesses to get on the internet bandwagon. Every business owners need to have a web presence to be competitive, to gain new customers and to keep existing business. The global market today is highly competitive and ever changing. The focus of the businesses is on improving productivity and yet, cut down costs. Therefore, a lot of tasks that use up precious time, resources and energy, are being outsourced. Outsourcing Live Chat Service furnishes the said needs and is flexible, quicker, cheaper and very efficient.

OUR SERVICES-

Looking to the need of getting immediate solution to the queries, Live2Support is at your service by outsourcing the Live Chat Support Service. A leading provider of web hosting service offers entrepreneurs a readily scalable customer support by means of Live Chat and Email Chat support to the business worldwide.