By using some standpoints you can make symbiotic relationship between your customer service and live chat. You have to just apply live chat solution on your web site with trained chat operators and you will get the cost effective way of representation customer service and technical support on you web site. A chat operator can handle multiple live chat session at the same time. At times when customer interaction is at its peak, your support operator can open several chat windows at a time and respond to customer inquiries. How many chat windows an operator can handle at a time depends entirely on his or her capability and experience. As long as your chat operator understands your alcove and has a good knowledge of your customer service procedures along with reasonably good English writing skills, his or her ethnic origin really makes little difference. Live chat-based interaction calls for the use of informal conversational English where clarity and brevity are of paramount importance. Regional accents and linguistic nuances are of little consequence in this model of customer communication. With the help of live chat a two communication is possible now a days. Your customers expect to be able to talk to you. Live chat fills this void in a manner that is not only intuitive but also beneficial to both you and your customer community.
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