7 Reasons Why Shoppers prefer Live Chat to Connect with Retailers

During holidays you may have no time to walk around the malls or hunt for a desired product. After hopping from one mall to another you may end up the day with no shopping even. One easy way which is mushrooming day by day and seems to be convenient is an online shopping through live chat window on the websites. Live chat services are the one shop solution for all kinds of products, gifts, merchandise, toys, brands, holiday packages and gifts. Every customer looks for quality and budget shopping; this option spreads a wide variety of products, offers and details. This is indeed a superb customer support opportunity that cannot be provided by any other channel. The following are the reasons why shopping or booking through live chat is an add on.

An Engagement as a Customer

Through chat an operator engages you as a customer in conversations regarding your interest and budget. With that understanding he can guide you to the required pages or the offers. A good chat operator plays the role of a salesman and shopping advisor.

Quick, Friendly Service 

In this live chat software you don’t have to hang on or wait. The chat operator is at your instant service. Unlike emails and phone operators they are quick in replying and handling multiple conversations with multiple visitors at one time. With their personalized attention they move you swiftly on to complete your purchases.

Winning Confidence and Trust

Among the many benefits regarding live chat solutions this is also an important aspect to generate a trust. When you chat it is like you are talking to a live person so you feel confident and secure. Your all doubts will be erased while conversing with the operator. For instance live chat on online clothing retailers will handle your questions about sizes, color, stock availability and material used. A quick response will make you feel more confident about the website and their product. One of the prominent assurances of the websites with text box is that they allow you to surf confidently without virus and spam fear.

Less Expensive

As it saves money and then it saves time too. In live chat one operator can handle your query with documentations and online samples. You don’t have to hang on the phone and call again or listen to the tune “You are in a queue please hold the line.” A buyer can avoid repeated phone call charges.

You Feel Privileged

It is a special benefit of a customer to feel privileged when an operator greets him with a festival/Christmas customized picture or season’s greetings. The operator handles your enquiries personally and guides you through the process till you book or pay for your product. If you have a particular inquiry they can pass the query to the experts and you feel that you are given a special attention.

Know the Whereabouts of your Products

 Good live chat help platforms allow live chat operators to Co browse with web customer to ensure the delivery of their product. You can ask anytime about your shipment status. As you can stay in touch with the operator throughout the procedure till you meet the delivery.

Such a Gratifying Experience 

Suppose you are in need of a special signature gift at Christmas and you are browsing for it. The live chat support software has an option to see what you are looking for. Considering your hunt for the particular item they can reach out to you to help you. Or in case you want to converse they can track you to have a conversation with them.

Download live chat software for your business from Live2Support.

Staying Persistent with Live Chat to Show Value to Customers

It seems obvious that Live Chat is an important part for businesses to provide instant customer support. But some sales people still find themselves not so attached to this customer support service tool for various reasons. They find it very different from their other support service.

Still, most decision makers keep live chat support service in their strategy to make sure their customers should have multiple platforms to contact them. But what’s more important is how to stay connected with the customers around the clock.

Think customer always!

Keep your customers focused on how they are going to benefits from your various customer support service.  Give them the proof and what it means in terms of their quick problem resolution.  Live chat support can also be a first step from customers to initiate the conversation, so it is better to continue all the way through the sales process. With better first impression, you can also extend relationship with customers for long-term.

Note that while on live chat it is not important that your customers will surely buy from you. They may contact you for some queries, some questions or getting other specific information. Existing customers can even argue over in case their problem is overlooked. There could be many scenarios.
But you always need to help them resolve their problems as soon as possible. What matters isn’t merely problem resolution, but the outcome that can help you build more intimate relationship with your existing and new customers.  Here are few things you can do:

• Give your customer some sort surprise and offer
• Share some tips that can help them reduce potential expenses
• Create increased customer satisfaction
• Always respond timely so that your customers feel happy

And what’s also important is to stay persistent in the classic sales sense, and utilize features of your live chat application for more value. Creating persistent elements in your chat service allows customers to instantly contact you what they need to at any all time, without any hassle of phone call and email.

If you are not keeping track of what your customers are seeking, or what problems they are facing, you may likely to miss more opportunities for closing lead. Whether the customer is rarely demanding for any information, or if you are actively contacting the customer, you always need to stay active to show them best practices.

Do you want to subscribe live chat: Download  Live2Support

Are the Live Chat Reviews worth Believing

To get high rating and good reviews, Live Chat providers often focus on different strategies. It’s a common belief that users habitually go for a product which is reviewed by more and more people and give positive vibes in terms of features. But the question is to what extent these reviews are rightfully performed?

Are reviews specifically forged?

Users always look for assessments before buying. And this lead to creation of specially forged reviews based upon the particular features a live chat solution is providing. Nowadays, it is a common trend amongst vendors to build reviews based on the comprehensive set of evaluation criteria where their Live Chat product does excellent.  If you spend few minutes to explore various live chats, you most likely come up with specially built review listings. They compare their solution against others on their set criteria, usually in the form of comparison table, and put ahead themselves as the winner. The outcome of the story is that they are made themselves number one with intend. 

What are different review types that vendors adopt?

To strengthen their product presence, vendors always intend to differentiate themselves in the market. And when it comes to reviews, it has many types. 

Pay out lists— the more you pay the more high rating you will get. There are many reviews sites available that are paid to earn top rating from them.

Sponsored reports –   when you read these reports they look like very professionals and informative. But they are generally commissioned by someone who directly gets benefits from them.

Social lists – they are more trustable and credible as they are shared based around users’ opinions.
Commenting— This is a very common practice where the author or experts are asked to comment positive about Live Chat solutions. It can also be seen in forums and reviews sites, where different users share their opinions.

So now the question is that should any of the information provided by these sources be believed? If a product is compared subjectively and examined on those criteria which compliments or favors its features, it is better to avoid them.

So what to consider?

Before opting for any product, look at the breadth of vendors’ product offering, global capabilities, and its product’s adaptation to your industry requirements. Take into consideration cost and the strength of vendors’ technology platform and tools. And check the methods vendors use to deliver a satisfactory Live Chat ownership experience to their customers.

Above all, the simplest and easiest way is to Do It Yourself. Just install a trial version of a Live Chat that you find suitable to your requirements, and start using it. When you explore its features and try and test it against the challenges you are facing, the real result will surely come up and on these results you can rely without doubt.  So, start testing today, it might take your time, but this trial would be a sure shot way to analyze whether to opt for the Live Chat solution or not.

How Live Chat is related to Conversions

Amongst different customer support software or channels, live chat is now widely-accepted tools. And since the boom in social media and personalized messaging, chatting has become even more essential not just in personal life but in corporate world, too. Many industry leaders are now aggressively deploying live chat software for customer service excellence.

But, how does it help businesses? Not only do live chat provides website visitor instant answer to their queries but the kind comfort level it gives to both the communicators enables a sales representative or customer care executive expands conversions for grabbing more opportunity . Additionally, it also creates a direct relationship between representative and the prospects and existing customers with likelihood of converting opportunity into leads.

But, proactive chat is important to provide customer great experience. On high-traffic sites, it has been found that the website visitors are more likely to buy stuff when they are engaged proactively. In the same league, what’s more important is clearly addressing what your potential customers expect from the moment they contact you (or, vice-versa).  Because 99% potential buyers don’t need superfluous things, they just need what is essential for them.

Add Live Chat on your Website to Increase Online Sales

If you have a website, and you want visitors for that website, a live chat can help you. A live chat for website is very beneficial. If people visit your website, you can convert them to customers with the help of a live chat. Sometimes, when a person visits your website, he may have certain queries or there may be certain specifications which he has not understood, so in this case a live chat with the owner of the website can be of great help.

If you want business, and want that your website should do really well, you should install live chat software. If you have visitors on your website, with the help of live chat you can see what pages they are currently viewing. You can use this as a feedback, and you can also check the number of pages which are being viewed most of the times. With the help of live chat, you can also know what keywords did your visitors use in the search engine to get to your website. You can use this information to offer direct support. You can also know the location of your customer through the live chat. You will be able to help your customers in pointing out to a shop or an office which is closer to them and you can also offer them accurate shipping information on the spot. You can check out who you are talking to and also greet your customers with their name. This will surely add personal touch to your business. Your customers can make use of their Facebook profiles to log in to your chat and this also gives you the opportunity to learn more about your customers.

Using live chat surveys is a great way to collect case sensitive information about your customers. You can ask them to fill a survey at the beginning of each chat and this can be used to get their contact information. You can also inquire about their needs and requirements and ask them which department they would want to contact. This information will be of great value to your operators and also to various marketing campaigns. Customers can log in with their Facebook accounts to your live chat. This is beneficial to both, you and your customers. They will be able to go through the login process with just one click and you will get a lot of additional information about your customers through their Facebook profiles, which will convert into higher conversion rates and a more precise support.

For all these reasons, if you own a website, it is very important for you to install a live chat. It can help increase business for your website. Live chat software will not cost you much, and you need to research properly before installing this software.