Add Live Chat Software to your Website to improve ROI

ROI, which stands for Return on Investment, is a statistical measure that determines the extent to which financial returns are generated in a business environment once an investment has been made. The higher the profits, the higher the ROI. This metric, a darling of the bean counters, is a key performance indicator with respect to the amount of funds invested in a venture as opposed to the rewards it returns.

If you ask, “what live chat software has to do with ROI?” the answer just may surprise you-- a lot!

Enhancing ROI with LiveChat Software

Given the intensity with which just about every online business is currently experiencing keen global competition, any strategy, platform or tool that helps you hold on to your existing customers while bringing in new ones is a true winner from a ROI perspective. This is precisely what live chat is doing for thousands of businesses worldwide. It is being used successfully to deliver a rich blend of personalized on-demand service and support as well as to raise the bar on sales through proactive engagement and soft sells. Let us take a quick look at how you can increase your ROI by implementing a live chat software solution on your website:

Enhance Customer Happiness 

A happy customer is a repeat customer. Given the rising costs of customer acquisition, customers need to be indulged in more ways than you think. Live chat software provides an excellent vehicle to achieve this mission. Serve up the right answers to the queries your website visitors and customers submit through live chat. Do not keep them waiting for more than 30 seconds as you respond to their inquiries. If your live chat agents have to initiate the research and complete it while the customer is waiting, there is something wrong in your delivery mechanism. Your agents should either know the answers up front or should be able to push answers to routinely asked questions through professionally pre-scripted text messages called canned messages. There will be times when customers ask questions that are “off the charts” in which case agents should offer to research the information and send the findings later via email as opposed to keeping the customer waiting for five or ten minutes. If your budget permits, try keeping your Visitor Chat Window open for at least 18 hours a day so that your website visitors and customers can expect to find your chat icon active and humming with activity most of the time. Adopt these recommendations and you will notice a gradual and significant increase in the number of repeat customer visits. This will, in turn, increase revenues and generate sales thus helping your ROI go sky high.

Leverage your Analytics 

Live chat software not only connects websites with customers and puts a human face behind the website, it also delivers a rich bouquet of analytics features that are often under-estimated and ignored by web entrepreneurs. Features such as real time visitor tracking and chat interaction stats can go a long way in shaping strategy. You can also generate rich reports which show you how your visitors are arriving on your website, on which pages they are landing and exiting, how much time they are spending on each web page they visit, their nationality, language, browser being used and much more. Live2Support, for instance, also provides paid search campaign tracking for Google and Facebook. You can customize a wide array of MIS reports which you can use to improve the quality of service you are providing your customers as well as website visitors.

In all probability, you have several ROI enhancement secrets which you have tried and tested in addition to the two we have proposed here. What are they? We would love to know about them through the blog comments.

Live2Support Chat Tool for Better Customer Engagement

Live2Support is the live chat solution to progress business online sales, increase customer satisfaction and maintain service cost. Today business organization focuses on retaining the customer and grows revenues but this focus is further emphasized on enhancing customer engagement and experience. The customer who is surfing the net is highly mobile and has serious time constraints, as a result a chat operator should be prompt, efficient and accurate to provide the desired information and offers. Live2Support helps you to respond appropriately and accurately to the customer or site visitor through any channel. Many strategies can be implemented to enhance customer support.

Third party integration helps boosting the efficiency in handling the customer personally as well as professionally. Live chat software routes all inquiries through a customized chat engine that ensures every interaction is handled with consistency, efficiency and accuracy. Rich set of integration options makes this extension the most powerful business tool in the market.

Offer personalized greetings and services to your visitors to convert them into your customers. By delivering the information to your customer at the right time in the right place helps in engaging the customer.

Call back options have been an important option to catch the visitor. The visitor is also feeling privileged to be called back for his requirement. By providing flexible callback options live chat widget improves the customer experience, lowers the telecommunication costs and improves workload distribution among chat operators.

Mobile access anytime, anywhere no matter you are traveling or shopping. You can compare the price or can ask for discount options through your mobile. Live2Support integrates the mobile application and access options to enable seamless connectivity with mobile customers so that they can interact with your company anytime, anywhere.

By monitoring the route of the visitor one can understand the nature of his hunt and the products he is looking for. With the detailed whereabouts of his locations and site address your chat operator can reach up to him with his accurate requirements.

7 Reasons Why Shoppers prefer Live Chat to Connect with Retailers

During holidays you may have no time to walk around the malls or hunt for a desired product. After hopping from one mall to another you may end up the day with no shopping even. One easy way which is mushrooming day by day and seems to be convenient is an online shopping through live chat window on the websites. Live chat services are the one shop solution for all kinds of products, gifts, merchandise, toys, brands, holiday packages and gifts. Every customer looks for quality and budget shopping; this option spreads a wide variety of products, offers and details. This is indeed a superb customer support opportunity that cannot be provided by any other channel. The following are the reasons why shopping or booking through live chat is an add on.

An Engagement as a Customer

Through chat an operator engages you as a customer in conversations regarding your interest and budget. With that understanding he can guide you to the required pages or the offers. A good chat operator plays the role of a salesman and shopping advisor.

Quick, Friendly Service 

In this live chat software you don’t have to hang on or wait. The chat operator is at your instant service. Unlike emails and phone operators they are quick in replying and handling multiple conversations with multiple visitors at one time. With their personalized attention they move you swiftly on to complete your purchases.

Winning Confidence and Trust

Among the many benefits regarding live chat solutions this is also an important aspect to generate a trust. When you chat it is like you are talking to a live person so you feel confident and secure. Your all doubts will be erased while conversing with the operator. For instance live chat on online clothing retailers will handle your questions about sizes, color, stock availability and material used. A quick response will make you feel more confident about the website and their product. One of the prominent assurances of the websites with text box is that they allow you to surf confidently without virus and spam fear.

Less Expensive

As it saves money and then it saves time too. In live chat one operator can handle your query with documentations and online samples. You don’t have to hang on the phone and call again or listen to the tune “You are in a queue please hold the line.” A buyer can avoid repeated phone call charges.

You Feel Privileged

It is a special benefit of a customer to feel privileged when an operator greets him with a festival/Christmas customized picture or season’s greetings. The operator handles your enquiries personally and guides you through the process till you book or pay for your product. If you have a particular inquiry they can pass the query to the experts and you feel that you are given a special attention.

Know the Whereabouts of your Products

 Good live chat help platforms allow live chat operators to Co browse with web customer to ensure the delivery of their product. You can ask anytime about your shipment status. As you can stay in touch with the operator throughout the procedure till you meet the delivery.

Such a Gratifying Experience 

Suppose you are in need of a special signature gift at Christmas and you are browsing for it. The live chat support software has an option to see what you are looking for. Considering your hunt for the particular item they can reach out to you to help you. Or in case you want to converse they can track you to have a conversation with them.

Download live chat software for your business from Live2Support.

Staying Persistent with Live Chat to Show Value to Customers

It seems obvious that Live Chat is an important part for businesses to provide instant customer support. But some sales people still find themselves not so attached to this customer support service tool for various reasons. They find it very different from their other support service.

Still, most decision makers keep live chat support service in their strategy to make sure their customers should have multiple platforms to contact them. But what’s more important is how to stay connected with the customers around the clock.

Think customer always!

Keep your customers focused on how they are going to benefits from your various customer support service.  Give them the proof and what it means in terms of their quick problem resolution.  Live chat support can also be a first step from customers to initiate the conversation, so it is better to continue all the way through the sales process. With better first impression, you can also extend relationship with customers for long-term.

Note that while on live chat it is not important that your customers will surely buy from you. They may contact you for some queries, some questions or getting other specific information. Existing customers can even argue over in case their problem is overlooked. There could be many scenarios.
But you always need to help them resolve their problems as soon as possible. What matters isn’t merely problem resolution, but the outcome that can help you build more intimate relationship with your existing and new customers.  Here are few things you can do:

• Give your customer some sort surprise and offer
• Share some tips that can help them reduce potential expenses
• Create increased customer satisfaction
• Always respond timely so that your customers feel happy

And what’s also important is to stay persistent in the classic sales sense, and utilize features of your live chat application for more value. Creating persistent elements in your chat service allows customers to instantly contact you what they need to at any all time, without any hassle of phone call and email.

If you are not keeping track of what your customers are seeking, or what problems they are facing, you may likely to miss more opportunities for closing lead. Whether the customer is rarely demanding for any information, or if you are actively contacting the customer, you always need to stay active to show them best practices.

Do you want to subscribe live chat: Download  Live2Support

Are the Live Chat Reviews worth Believing

To get high rating and good reviews, Live Chat providers often focus on different strategies. It’s a common belief that users habitually go for a product which is reviewed by more and more people and give positive vibes in terms of features. But the question is to what extent these reviews are rightfully performed?

Are reviews specifically forged?

Users always look for assessments before buying. And this lead to creation of specially forged reviews based upon the particular features a live chat solution is providing. Nowadays, it is a common trend amongst vendors to build reviews based on the comprehensive set of evaluation criteria where their Live Chat product does excellent.  If you spend few minutes to explore various live chats, you most likely come up with specially built review listings. They compare their solution against others on their set criteria, usually in the form of comparison table, and put ahead themselves as the winner. The outcome of the story is that they are made themselves number one with intend. 

What are different review types that vendors adopt?

To strengthen their product presence, vendors always intend to differentiate themselves in the market. And when it comes to reviews, it has many types. 

Pay out lists— the more you pay the more high rating you will get. There are many reviews sites available that are paid to earn top rating from them.

Sponsored reports –   when you read these reports they look like very professionals and informative. But they are generally commissioned by someone who directly gets benefits from them.

Social lists – they are more trustable and credible as they are shared based around users’ opinions.
Commenting— This is a very common practice where the author or experts are asked to comment positive about Live Chat solutions. It can also be seen in forums and reviews sites, where different users share their opinions.

So now the question is that should any of the information provided by these sources be believed? If a product is compared subjectively and examined on those criteria which compliments or favors its features, it is better to avoid them.

So what to consider?

Before opting for any product, look at the breadth of vendors’ product offering, global capabilities, and its product’s adaptation to your industry requirements. Take into consideration cost and the strength of vendors’ technology platform and tools. And check the methods vendors use to deliver a satisfactory Live Chat ownership experience to their customers.

Above all, the simplest and easiest way is to Do It Yourself. Just install a trial version of a Live Chat that you find suitable to your requirements, and start using it. When you explore its features and try and test it against the challenges you are facing, the real result will surely come up and on these results you can rely without doubt.  So, start testing today, it might take your time, but this trial would be a sure shot way to analyze whether to opt for the Live Chat solution or not.

How Live Chat is related to Conversions

Amongst different customer support software or channels, live chat is now widely-accepted tools. And since the boom in social media and personalized messaging, chatting has become even more essential not just in personal life but in corporate world, too. Many industry leaders are now aggressively deploying live chat software for customer service excellence.

But, how does it help businesses? Not only do live chat provides website visitor instant answer to their queries but the kind comfort level it gives to both the communicators enables a sales representative or customer care executive expands conversions for grabbing more opportunity . Additionally, it also creates a direct relationship between representative and the prospects and existing customers with likelihood of converting opportunity into leads.

But, proactive chat is important to provide customer great experience. On high-traffic sites, it has been found that the website visitors are more likely to buy stuff when they are engaged proactively. In the same league, what’s more important is clearly addressing what your potential customers expect from the moment they contact you (or, vice-versa).  Because 99% potential buyers don’t need superfluous things, they just need what is essential for them.

Add Live Chat on your Website to Increase Online Sales

If you have a website, and you want visitors for that website, a live chat can help you. A live chat for website is very beneficial. If people visit your website, you can convert them to customers with the help of a live chat. Sometimes, when a person visits your website, he may have certain queries or there may be certain specifications which he has not understood, so in this case a live chat with the owner of the website can be of great help.

If you want business, and want that your website should do really well, you should install live chat software. If you have visitors on your website, with the help of live chat you can see what pages they are currently viewing. You can use this as a feedback, and you can also check the number of pages which are being viewed most of the times. With the help of live chat, you can also know what keywords did your visitors use in the search engine to get to your website. You can use this information to offer direct support. You can also know the location of your customer through the live chat. You will be able to help your customers in pointing out to a shop or an office which is closer to them and you can also offer them accurate shipping information on the spot. You can check out who you are talking to and also greet your customers with their name. This will surely add personal touch to your business. Your customers can make use of their Facebook profiles to log in to your chat and this also gives you the opportunity to learn more about your customers.

Using live chat surveys is a great way to collect case sensitive information about your customers. You can ask them to fill a survey at the beginning of each chat and this can be used to get their contact information. You can also inquire about their needs and requirements and ask them which department they would want to contact. This information will be of great value to your operators and also to various marketing campaigns. Customers can log in with their Facebook accounts to your live chat. This is beneficial to both, you and your customers. They will be able to go through the login process with just one click and you will get a lot of additional information about your customers through their Facebook profiles, which will convert into higher conversion rates and a more precise support.

For all these reasons, if you own a website, it is very important for you to install a live chat. It can help increase business for your website. Live chat software will not cost you much, and you need to research properly before installing this software.

Enhance your Business Prospects with Live Chat Software

If you are interested in having the largest base of customers, then you must take use of Live Chat Software. Once you start using this software, you will be able to see the difference that you have in your business. With use of live chat software solutions, you would be able to enhance your customer base, as you would be in the situation of solving the queries of your customers. The live chat software has come as a boon for all the industries especially small-scale industries. With help from live chat software, you would be able to enhance the customer satisfaction level.

Companies involved in developing live chat software keep in mind the specific requirements of firms and industries because of which they are able to create the best live chat software. Installing this software is easy and can be done by a small kid just by following the specified instructions. The installation process takes just thirty minutes or less to complete depending on your domain server. Once you have installed the software, you can customize it accordingly depending on your requirements. One of the major advantages which is derived from this software is that, the representatives of your company would be able to easily tackle large number of customers all at once. Another feature of this software is that, it can be easily spread over different domains if you have.

Live chat software supports and enhances the customer support of your organization if you are offering your products and services online. After talking to some of the customers about live chat software, it was stated that, customers find it easy and are more prone towards those web portals where live chat support is available. With help live chat support software, customers and companies both are able to understand the requirements in a hassle free manner. With help from live chat software, you would be able to enhance your customer base, which in turn would help you in enhancing your returns on investment.

There are different web portals from where you can easily download the trial version of the live chat software. These web portals help the small companies and business firms to have an idea about the usage of this wonderful software so that they can invest their hard-earned money for the future prospects. You can easily set the options of 24*7 online chat for the customers so that they are able to attain the maximum benefits and along with which you will be able to create goodwill in the market.

Live chat software is largely taken into use by the companies which are offering their products and services online. It would be better for you to attain information regarding different live chat software programs so that you can make the perfect choice depending on your work and business. The experts and technology gurus have stated that, it is important to take use of live chat software in the competitive environment. If you are having a live chat software support for your business, then you would be able to sustain in the best possible manner.

Talk Personally with Customers with Live Chat for Website

With advancement of time and technology, companies have started offering their products online as it is termed as the best method for enhancing the customer base with ease. Starting from small-scale industries to large-scale business firms, everyone is taking use live chat for website as it has numerous benefits attached. Live chat for website was not known to the companies and even to the customers few years back. The process of live chat for website started in the year 2001, which later was recognized in the market because of the efficiency and accuracy of results it has given. In a survey, it was found that, customers prefer to use those web portals in which live chat support is available as it helps them in having their queries solved if they have any.

Use of live chat for website is preferred for use by the customers as they are tired of going through the entire aspects of rules and regulations along with FAQs. If the customer is having any query related to any product or service, then it is easy for them to talk directly to a customer care representative of the firm directly and acquire the answers with ease. With use of live chat for website, companies have started to record higher returns on the investments, which they have done for their business. Along with this, the business personals have also stated that, process of handling the live chat for website is easier in comparison to handling the entire team of customer support executives. With live chat for website, companies can spread across their customer support to all the other domains. One advantage, which is being derived by the online firms, is that, they are able to handle multiple chats with ease.

Using live chat for website is considered as the cheaper and best option for maintaining a web portal and handling all the queries of the customers. Cost of maintaining the software installed for live chat is also minimal. Once installed, you can get it customized according to your needs and requirements. Companies involved in developing the software for live chat assess the requirements of the industries and then give the live chat solutions accordingly. Live chat for website has become beneficial for those industries, which are offering their services. Industries involved in education or heath care, are attaining the maximum benefits out of it, as they are able to solve the queries of customers and clients in a hassle free manner, which in return give them a large customer base.

Live chat for website is known for providing faster results and better opportunities for customers and companies. Customers can know about the products in a better manner and the companies can take use of the feedback given through live chat for website for betterment of their products and services if required any. Another advantage that can be attained from live chat for website is that, customer care representatives do not have to memorize long and tiring sentences as answers to some specific questions. As the answers are pre-loaded, it is easy for the firms to handle the customers in a hassle free manner.

Live Chat Android App

So as to ensure the seamless performance of your online business, Live2Support’s live chat is now available on your android devices. You can interact with your customers or website visitors with ease by switching to Live2Support. You will also get to know the name, email, geo location and custom field details of your website visitors on a go by chatting with your customers.

Live2support's live chat software allows you to chat with your website visitors, enabling you to give instant online customer support and pro-actively sell your product. It will take your website to the next level of sales generation and customer service. It lets you both monitor and record website activity and the surfing habits of your customers. Help your customers/website visitors anywhere anytime, send special offers, reply their queries instantly, Invite them for chat and many more!

Download Live Chat Android App

Live Chat for Website: Enhancing Website Conversions and Turnovers for Online Businesses

Doing online business is becoming increasingly difficult with every passing day. There is fierce competition and business owners are busy in forming new strategies and techniques for improving their conversion rates and business. The advent of live chat for website has come as a boon for the online business owners all over the world. This type of software enables the administrators and owners of a website in establishing a live chat connection with their visitors, which helps them in converting a potential customer into a real one. This fantastic feature of chat software has given an altogether new dimension to the way online marketing is being done today. It has given more control to the business owners and has made interaction possible between the buyer and the seller.

Online business, before the arrival of customer chat software, depended heavily on luck. The owners of the website could only create an attractive website and wait for the customers. There were methods which they could use for knowing about the exact number of visitors to their website but there was nothing that they could do to provide them with live customer support, which resulted in lesser business. This need for positive and productive interaction with the potential customers resulted in the creation of live chatting software that could be used by websites for interacting with their customers in real time, thereby increasing their conversion rates and business. Today, it is possible for the owners of online businesses to establish an instant connection with their visitors in a simple yet extremely effective way.

Live chat for website can be easily downloaded and installed on any website and its performance can be tested. If you own a website for promoting your business, you can install chat software for your website by downloading it from the internet. There are some very good third-party chat applications available online that range from JavaScript to PHP and from jQuery to AJAX and ASP. Although you can create chat software of your own, it can prove to be quite expensive. Moreover, after spending a good amount of time and money on developing your own custom script for the chat software, the ultimate chat product that you will get, might not be good enough for your requirements. The better thing to do would be to purchase popular live chat software from a reputed developer and integrate it with your website.

Integration of third-party chat software is quite simple. Third-party chat software providers also offer free technical support for a particular period and assistance in the installation, setup, and testing of the software upon integration with your website. The placement of the customer chat software on your website is extremely important and must be done very carefully. The best place for placing your chat software is above the fold where it is sure to catch the attention of your visitor. You can use it in the shape of a sliding bar at the top or bottom of your web page for making them more user friendly and practical. Thoughtful and effective use of chat software will help you in retaining visitors on your website by providing them with excellent customer support.

Today, most of the online businesses are using live chat for website for providing top class customer support to their visitors. Using such a software will surely help you in serving your customers in a better way.

Add Chat to Website for Better Services and Sales

Live chat for website is an instant messaging web-based service which allows real-time communication between a website’s representatives and its users. The owners of a website add chat to website to provide immediate assistance and information to its customers and clients. It has witnessed an increasing popularity in the last few years as a handy sales and support service tool.

Several live chat for website applications are written in simple languages such as C++, and are sold as compiled software which is required to be installed on a server. Other applications are written in languages such as PHP, and they can be customized as per the requirements of the website’s administrators.  Additional support software options are also available for the live chat applications, offering superior communication options such as true VoIP (Voice over IP) and application sharing. Webmasters add chat to website to provide their customers with the option of interacting with the website’s representatives on a one-to-one basis, expecting an  increase in the trust of their customers and increased sales of their products/services.

The installation of live chat for website is not a tedious task, and it does not require technical expertise. The process does not require more than 15 minutes. This technology allows the owners of a website to send and receive text communication from the visitors of their website. The webmasters who add chat to website can look forward to an increase in the sales of their products by providing fast and efficient service to its clients and visitors!

Live Chat Software Integration for Websites: Take Your Business and Profit Margins to the Next Level

Almost every successful online business today is using live chat software for providing excellent customer support to its customer. If you are running an online business and have still not started using one for your website, you definitely are missing out on a great opportunity that you can use for taking your business to the next level. They offer you benefits in plenty and make sure that your online business becomes a successful one.

The most important benefit of having live chat for website is that you can use it for reaching out to your visitors while they are browsing your website. You can get in touch in real time with multiple customers simultaneously, improving and strengthening your customer support in the process. Another important benefit of using customer chat software is that you can offer instant support to your customers by solving their queries, which is not possible through other mediums such as emails.

Instantly replying to queries helps in boosting the confidence of your potential customers and it also helps you in building a bond of trust with your customers. Using customer chat software helps in increasing the user experience and lets you maximize your conversion rates. Third-party chat software can be downloaded easily from the internet and installed. You can also use chat software for getting useful information about your visitors, which you can use as leads for improving your business.

Having a live chat for website lets you keep a track of the IPs of your visitors and know about their average browsing habits. You can use this information for conducting a customer survey in a hassle free way, thereby improving your website according to the requirements of the visitors. You will also be able to build a mutually rewarding long-term relationship with each one of your customers. Live chat software is the need of the day for every online business and integrating one with your website will definitely be a very rewarding decision.

Adding Live Chat Support is the Choice of Entrepreneurs

In today’s ever changing economy and increasing online business competition, it’s becoming even harder to set a benchmark in customer market. Live chat software is a flamboyant approach to answer your customers’ questions on a wider scale. Online live chat triggers an interface where your customer or visitor can reach directly to you and put forth their initial queries before making an online purchase. The intuitive features of live chat help software such as tracking Geo location, hits log analysis and reporting, 24/7 online support, real-time visitor monitoring, multiple language customization, etc. makes it widely acceptable in the global business world.

Activate quick support on your website
Live chat software gives you the pathway to gain your customer loyalty and achieve increased sales volume with remarkable ROIs. Understanding the customer query and answering it perfectly is the goal of every business, and in case if your business is online then it becomes the necessity to rectify the issues your customer might be facing so that he/she will not be switching to your competitors. Over all fast support is the requirement fulfils through integrating professional online live chat software. So, add a live chat software is a wise decision that gives improved business yields by just contributing lesser pricing from your well defined CRM budget.

Live Chat Helps to Know About Your Website Visitors

Live chat is a customer support software service that can give you a chance of knowing who is visiting your website. Add live chat software service would fetch you the greater benefits. Live chat can increase your sales without any flaw; it facilitates real time chatting with your customers or clients. Anyone can chat with you through clicking on your live chat icon displayed on your website. For ecommerce websites, live chat is the way of getting started. It allows visitors to contact you anytime according to their convenience. Live chat enables you to get the accurate info about your website visitor. For e.g. first and last name, geo-location, reference link, OS, browser, language known, population of the country from where the visitor belongs to.

Offer convenience to customers is the technique for growth:

Add a live chat on your site to support your clients or customers at large. Visitors can contact you and even ask last minute queries through live chat support. It is a high-assistance service tool to help customers online, live chat act as medium of communication between the company and the customers. All messaging between customers and the company are text based, you can get the chat history later for post chat analysis or research.

How Can you Find Best Live Chat Software for Website

Choosing best live chat software to know your visitors with real-time monitoring for your website is the innovative thinking. Live chat software delivers intuitive features such as hits log analysis, multi-lingual chat support, block IP, access to visitor’s details, live assistance, Operators reporting feature, third party integration, easy to use design, easy to integrate.

Have a question? How May I help you? Are the written expressions that usually invokes a sense of instant support and customer in large look for such products or services where someone would be there to help them out?

Live chat software is a performance based software and helps in eradicating the conventional means of communicating with customers such as emailing or telecom customer care. The advent of using live chat software in the customer support field is proved to be a boon for the industry. The software is meant to provide easy support to customers, when a visitor clicks on the live chat icon operator on the website end will answer customer’s query. In case if the visitor gets the satisfactory answer then the visitor turns into your customer. In fact responding to customer’s query on time can make a clear difference in your online sales.

Development and adaptation to new technologies are the essence of the best live chat software. There are number of benefits one must consider while choosing live chat software for the website. Live chat software that supports third generation and easy integration with the world’s most renowned web platforms i.e., Joomla, WordPress, SalesForce, Drupal, etc.In addition according to researchers, adding live chat for customers’ support is a paramount goal of ecommerce sites and CMS sites.

Live chat is the best support software launched till date in the online business market. It helps to generate sales leads or follow ups in a way so that you can achieve the increased sales volume. One can gain better return on investment with improved way of solving customers’ queries through using live chat software on website.

Excellent Web Hosted Live Chat for Website

Live chat is a web hosted chat service that means if you have a live website then you can choose a best live chat service for your website that can avail you the chance of chatting live with the customers. Website owners can take the right of using live chat on their website by just simple integration steps. There are leading companies that are live chat providers and categorize as Application Service Provider (ASP) in software listing companies.

You can now know who is on your website!
You can choose attractive customized live chat graphics on your website to grab the gaze of your potential customers. It makes half of your easier like never before. You can be able to manage your customer queries by the help of a speedy, stable, and secured pathway. Integration of live chat has multi benefits such as real time visitor monitoring, tracking Geo- location (city/region/country) of the visitor, Get IP address of the visitor or block IP, Time zone, Reference link, First and last name of the visitor, contact details of the visitor. There is one more unique feature i.e., many companies have time limits they set before sending a message to a visitor (e.g. the visitor has to be idle on the page for 15 seconds before you initiate a chat session).

Online Live Chat for Instant Answering Customer Queries

Through live chat one can directly connect to chat live with the website visitor without any delay. Live chat is simply customer support software that enables the website operator to solve the queries of the customer right away right now. Your website is considered to be the face of your business. These days most of the sales or customer conversions take place through online transactions. People are becoming tech savvy in terms of new technology in business arena; they do spend a lot of amount on online marketing or web promotion but one they ignore is the customer satisfaction.

If your customer or client queries settled within a definite time interval then he/she would tell others about their good experience with the company. So on the whole; it is advisable as according to the present situation for every esteemed official websites to switch to live chat for supporting clients or customers online without any hassle in communicating direct with your prestigious customers. There are number of live chat hosted service providers in the market but to select a best among all is the matter of understanding the feature and benefits of live chat prior to subscribe any of the live chat service for your website.

How live chat will enhance your sales and customer conversion

Live chat simply makes your efforts of increasing sales , clientele and customer conversion easier like never before. It’s an easiest way of answering your customer queries at a time. Keeping a track of your potential customers and website visitors. Through an effective and stable live chat you can monitor your site hits or stats and invite visitors to chat online. Growing number of your potential customer is just one click away, you can help or assist your valuable customers or clients through online live chat support in real time. To choose a best and comprehensive live chat for your website is the wisest or important decision taken by any business in the world of information technology.

It is a web-based software service of enterprise level, and can be proved as a useful tool to upgrade your customer support practice to deliver the speed. Every business no matter big or small is becoming customer centric in terms of generating good results, profits or goodwill. Live chat will give you a chance to provide details about your product or service to new potential customer. Live chat enables to retain post sales satisfaction of your customers or clients as it is assumed that after sales support to customers without any hassle is a way to generate more and more customers or leads.

What are the features of effective live chat software?

Live chat basically serves the function of getting feedback, solving and answering queries, accessing the details of the new visitor on your website etc. For every business professional helping customers through the use of an effective and economical technology is the key to unlock the future goals. Companies need online live chat software integration to their website for the purpose of gaining customer satisfaction. To retain your existing customers in today’s world of competition is the major goal of every business and to serve this purpose every business requires fast and user friendly customer support software.
Here is a quick review of some of the distinctive features of professional online live chat software for customer support.

• Live chat software should be well professional so that it can help you to monitor many customers at one time.

• User friendly, fast and economical are the essentiality for effective live chat software.


• Availability of a fully customized chat window to provide online support to your customers.


• Assisting the customers directly that can help you to increase sales of your business.


• Facilitates customer support system as well as the coordination among various departments.
• Live Chat integration with Infusionsoft