Choosing substantially advanced live chat software with too many features may not be the best choice as it is bound to poses serious training challenges and no instant resolution to technical issues which might occur after use of such chat software The training program for such software may be again time consuming and might not be that effective later on. If you already have a live chat solution in place, you should ensure that the entire training guide provided to you by your live chat solution provider is readily accessible to your chat operators because it is a single-window contact, which the customer makes, which in turn places considerable responsibility on the live chat operator. The operator is expected to undergo through an enhanced training program and is expected both by the management and the customer community to demonstrate a high level of domain and process knowledge.
Here are few important points that one should consider before purchasing Live Chat Software.
- Easy Setup & Integration
- Customer Convenience
- Operator Convenience
- Monitoring & Tracking Ability
- Customizable according to your website look
- Operator’s Assessment
- Data Storage
- Marketing Features
- Safety Feature
- Customer Support
- Payment Convenience
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