Friday, September 2, 2011

Excellent Web Hosted Live Chat for Website

Live chat is a web hosted chat service that means if you have a live website then you can choose a best live chat service for your website that can avail you the chance of chatting live with the customers. Website owners can take the right of using live chat on their website by just simple integration steps. There are leading companies that are live chat providers and categorize as Application Service Provider (ASP) in software listing companies.

You can now know who is on your website!
You can choose attractive customized live chat graphics on your website to grab the gaze of your potential customers. It makes half of your easier like never before. You can be able to manage your customer queries by the help of a speedy, stable, and secured pathway. Integration of live chat has multi benefits such as real time visitor monitoring, tracking Geo- location (city/region/country) of the visitor, Get IP address of the visitor or block IP, Time zone, Reference link, First and last name of the visitor, contact details of the visitor. There is one more unique feature i.e., many companies have time limits they set before sending a message to a visitor (e.g. the visitor has to be idle on the page for 15 seconds before you initiate a chat session).

Monday, June 20, 2011

Online Live Chat for Instant Answering Customer Queries

Through live chat one can directly connect to chat live with the website visitor without any delay. Live chat is simply customer support software that enables the website operator to solve the queries of the customer right away right now. Your website is considered to be the face of your business. These days most of the sales or customer conversions take place through online transactions. People are becoming tech savvy in terms of new technology in business arena; they do spend a lot of amount on online marketing or web promotion but one they ignore is the customer satisfaction.

If your customer or client queries settled within a definite time interval then he/she would tell others about their good experience with the company. So on the whole; it is advisable as according to the present situation for every esteemed official websites to switch to live chat for supporting clients or customers online without any hassle in communicating direct with your prestigious customers. There are number of live chat hosted service providers in the market but to select a best among all is the matter of understanding the feature and benefits of live chat prior to subscribe any of the live chat service for your website.

Monday, June 6, 2011

How live chat will enhance your sales and customer conversion

Live chat simply makes your efforts of increasing sales , clientele and customer conversion easier like never before. It’s an easiest way of answering your customer queries at a time. Keeping a track of your potential customers and website visitors. Through an effective and stable live chat you can monitor your site hits or stats and invite visitors to chat online. Growing number of your potential customer is just one click away, you can help or assist your valuable customers or clients through online live chat support in real time. To choose a best and comprehensive live chat for your website is the wisest or important decision taken by any business in the world of information technology.

It is a web-based software service of enterprise level, and can be proved as a useful tool to upgrade your customer support practice to deliver the speed. Every business no matter big or small is becoming customer centric in terms of generating good results, profits or goodwill. Live chat will give you a chance to provide details about your product or service to new potential customer. Live chat enables to retain post sales satisfaction of your customers or clients as it is assumed that after sales support to customers without any hassle is a way to generate more and more customers or leads.

Saturday, April 30, 2011

What are the features of effective live chat software?

Live chat basically serves the function of getting feedback, solving and answering queries, accessing the details of the new visitor on your website etc. For every business professional helping customers through the use of an effective and economical technology is the key to unlock the future goals. Companies need online live chat software integration to their website for the purpose of gaining customer satisfaction. To retain your existing customers in today’s world of competition is the major goal of every business and to serve this purpose every business requires fast and user friendly customer support software.
Here is a quick review of some of the distinctive features of professional online live chat software for customer support.
  • Live chat software should be well professional so that it can help you to monitor many customers at one time.
  • User friendly, fast and economical are the essentiality for effective live chat software.

  • Availability of a fully customized chat window to provide online support to your customers.

  • Assisting the customers directly that can help you to increase sales of your business.

  • Facilitates customer support system as well as the coordination among various departments.
  • Live Chat integration with Infusionsoft

Thursday, December 23, 2010

10 Ways to Boost Online Sales

More visitors results in more conversion” this saying is true for all business whether it is brick-mortar shop or an online shop in an e-commerce industry. Your ultimate goal is to increase your sales graph and earn profit for your business to achieve success. This article explains some important tips to boost your sales graph for online business.

Traffic on Website:
In an online shop, you need to monitor the traffic of your website. Traffic can be monitor from various tools like Google analytics, live chat software etc. If traffic is not enough then first you need to increase number of online visitors on website. You can increase it using pay per click, email marketing, mass mailing, affiliate programs, banner ads and many more. Before selecting a place for your ad remember “Customer is not a moron, she’s your wife- David Ogilvy” .Place your ads only those sites from where you get your potential customers and prospects.
Monitor Targeted:
Once the number of online visitors is increased on website, you need to monitor unique visitors. How many relevant visitors are coming on website and convert into prospect customers. Which source is driving more relevant customers to your website?
Strong Communication & Follow Ups With Your Targeted Audience:
Do you have a strong communication with your targeted prospects. A powerful communication is the strongest way to convert your prospect into potential customers. For strong and effective communication with website visitors you can enable live chat support such as live2support on website along with telephonic and email support. An instant reply to you visitor increases the chance of purchasing which results in more sales.
Correlate your Product with Customers Requirement :
As you know your targeted audience, so you should have some documentation that describes the reasons for using your product and also explains the benefits that your customer will get in their business if they use your product.
Price Specification and Buying :
Price that you have set for your product should be appropriate. You should understand your profit margin in cut throat competition. So the price that you have decide for your product should be reasonable and able to convince your buyers that you are offering the best deal in the market. One thing that you must consider before choosing your payment gateway that the payment gateway must be secured with easy payment making process. There are many payment gateways are available in market such as 2CO, Paypal etc, which are user friendly and secured. This will give a confidence to your buyers that the information that they are giving to this process would not be misused.
Eye Catchy Text and Self Explanatory :
The text and heading that you have written on your website must be catchy and explains your product and its scope. Content of your website must be small, accurate and easy to understand. Make sure that images you are using must explain your services and benefits. Images should be self explanatory.
Website Design:
Your website look should be very professional and attractive. Don’t make your website messy by inserting number of images or text. Content should be very prominent and images must be self explanatory. It takes few second someone to taking a decision about your website.
Easy Navigation:
Navigation of your website should be easy. Website should not take a longer time in downloading. There would be easy search option or a site map on your website that helps visitors to get the information easily.
Integrate Social Media:
You should have links to Facebook, Twitter and LinkedIn on your website. Your presence on social media will give you an opportunity to know your customers and answer any queries they may have. This could include live chat, which allows users to communicate with someone on one to one text chat, emails, in email way you need to pay attention to your response times.
Effective Customer Support:
Finally the last but not least way to increase you online sales in your customer support. Your customer support is the key of your online sales. You should have a very strong and effective customer support team as customer support executive is the face of your company in front of your visitor. It’s not mandatory that the every visitor make an immediate purchase from your website, so their would be a strong follow ups to your prospects. Direct communication within your site visitor and customer support executive should be very impressive and informative. But visitor should not feel that you are imposing your product to him. Communication is informative and effective.

Increase your online sales requires good planning and focus on strategy. You should be also committed to your site visitors, serve them as you have promised offer excellent customers support. Remember, online business requires user friendly interface, smooth navigation, and high quality web content. With the above explained strategy, you will be able to convert unique visitors into your regular customers and increase your sales conversion.