How to Add Live Chat to Your Website

In E-commerce industries you can promote your business through internet marketing. There are various methods to promote your website such as email campaign, pay per click, social networking websites and many more but all these ways help in boosting conversion rates by no less than 20%. Maximum website visitor leave the website without making any purchase because they don’t the answer of their queries. What happen if some one is there to answer website visitor’s query, definitely the result would be great in terms of “More Sales, Excellent Customer Satisfaction, Improved ROI and Loyalty of customers”.

Visitors do like when they get an instant reply of their query and only your efforts will convince them to buy your service or product. By adding a live chat on your website you will be able to understand the customer and also get familiar with their needs and requirements. It will differentiate you from your competitors in an e-commerce industry.

You can make your website interactive by adding a live chat to your website. Live chat support on your website allows you to interact with your website visitor in real time to give an instant reply of their query. It is very important to add live chat software on your website that suits your requirement as well as easy to use for your site visitors and staff. Live2Support! Live Chat Software offers the most economic, feature rich and user friendly live chat software. Five easy steps, 15 min and live support enable on your website.
Five Steps to enable Live Support on Website
Sign Up: This is the first step. You need to sign up at www.live2support.com
Receive Mail: Once you submit the sign up form with a valid email address, you will receive an email from Live2Support which contains your login information i.e. site id, login id & password.
Login: After receiving email, login at www.live2support.com with the given information.
Place Codes: On successful login, a new window known as "Control Panel" will open. Click on "Get code” under Setup & Integration option in black bar to get codes to insert in your web pages. A page having several code options will open. You can choose the option as per your requirement or choose default code option, click on Get Code button and copy all codes from text box. Open your web page in any text editor or HTML editor. Paste code on desired location (where you want to display Live Support graphics on your web page) and save the web page. Now upload web page to your web server.
Monitor & Chat: Login to live2support control panel and click on "Visitors Monitoring & Chat" option on the top left side. This will open a new window known as visitors-monitoring window in which you can see visitors and their details on your website in real time.
Benefits of Live Support
Real Time Monitoring: With Live Chat Software, you can monitor your customer in real time as well as it will give a brief information about the Keyword that your visitor has entered to reach of your website, referrer website address through which customers land on your website, geo location information, web pages of your site that visitor has visited and also the time that he has spent on that pages and many more.

Instant Leads: Visitors who click on chat icon are highly interested in your service , you can offer your service instantly and convince them to purchase product online by making payment or you can also take their details and send follow ups. As well as you can also add live chat link in your email signature and Google ads!
Scalable: The live chat software providers allow you to add number of chat operators according to your business requirements.
Customer Feedback: You can also add a post chat survey form to evaluate customer chatting experience or suggestions to improve your customer services.
No Language Barrier: Live2Support allows you to chat with your website visitor in their desired language. You can also customize chatting window in different look & language.
Support from Anywhere: With Live2Support Live Chat Software, you need not to sit in office to support your customers. You can support your website visitor from any where even you can support you customer from your iPhone.
Risk Free: Along with Dual interface live2Support also offer 15 days risk free no obligation free trial. During free trial you need not pay a single penny or not to give your credit card information. During free trial you will have a chance to evaluate the service and trial period it up to you to continue the serviced or not.

Live Chat Application for iPhone to support online customers

Every day we see some new innovations in communication market because of the cut throat competition. Technology is trying to find new ways to make their product unique and best so that they can create a brand and get recognition. Launch of iPhone 4 is a great example of it. Apple iPhone 4 is the world’s thinnest smart phone with lots of unique features such as “Retina Display, Apple 4 Processor, built-in three-axis gyroscope, camera with LED, Mic with speaker, with multi touch display. Apart from that it has multiple features like instant messenger, live chat software which enables live chat with other desktop Macs and other iPhone.

Live2Support, a hosted live chat software provider also launches their new application for iPhone mobile device. It allows website owners with their staff to deliver real time customer support through live chat while on the move. As long as they remain connected to the Internet, they can pick up chats, monitor website visitors in real time, generate proactive chat invitations and use many of Live2Support’s state-of-the-art features directly from their iPhone without restriction of desktop access.

Once you logged in at www.live2support.com through your iPhone mobile device, a real-time list of all visitors of your website will display with their current status & you will be able to proactively invite visitors. You can also view the duration that they have spend on your site, number of previous visits, which URL they clicked to arrive on the website, from which part of the world they have landed on the website and many more.

Live2Support's iPhone mobile app now makes it possible for a single chat operator to handle multiple chat requests concurrently while rendering live chat service over an iPhone. Chat operators can toggle between more than one operator chat window and engage in live chat with online customers without having to invoke a chat queue thereby significantly enhancing user experience in the mobile space.Main Features of Live2Support iPhone Chat Application:

• Real-time visitor monitoring
• Audio/Video alert for incoming chats
• Visitor Details including referrer URL, geo location, browser and more
• Proactive invitation to invite visitors
• Chat live with visitors
• Multiple chats at a time with single operator
• Ability to deliver live chat service from anywhere in the world using an iPhone device.
• Chat session monitoring by chat supervisors.
• Operator to Operator chat & messaging

Note: Live2support live chat iPhone app is available in the iTunes App Store.

Add Live chat to Increase ROI from your website

How much money & time we spend to promote our website. The objective of an advertisement is to increase sales, ROI & marketing of website. Do we accomplish our goal? Surely not, Maximum site visitors who come on website coming through this ad leave the website without any purchase.

There are two aspects of an advertisement. One is you and other is your customer. It depends on you how effectively you demonstrate your services or product in front of your site visitor. How you relate your product to your customers requirement. Only your efforts will persuading the customer to buy the service or product.

The content available on website is not enough to satisfy customer’s requirement as every visitor has his/her own requirement. Maximum visitors do not like to wait for an email reply or waiting for someone to pick his/her phone call.

You can make your website interactive by adding a live chat service on your website. It is very important to add a live chat on your website that suits your requirement and results in better customer service and ROI. Live chat support on your website allows you to interact with your website visitor in real time. You can give an instant reply to their query.

Visitor really like when they get an instant reply of their query and your efforts convince the customer to buy the service or product from your website. By adding a live chat on your website you will be able to understand the customer and also get familiar with customer’s need and requirements. It will differentiate you from your competitors in an e-commerce industry.

Apart from instant customer support, there are many other benefits of adding a live chat on your website.
Real Time Monitoring: With Live Chat Software, you can monitor your customer in real time as well as it will give a brief information about the Keyword that your visitor has entered to reach of your website, referrer website address through which customers land on your website, geo location information, web pages of your site that visitor has visited and also the the time that he has spent on that pages and many more.
Instant Leads: Visitors who click on chat icon are highly interested in your service , you can offer your service instantly and convince them to purchase product online by making payment or you can also take their details and send follow ups. As well as you can also add live chat link in your email signature and Google ads!
Scalable:The live chat software providers allow you to add number of chat operators according to your business requirements.
Customer Feedback: You can also add a post chat survey form to evaluate customer chatting experience or suggestions to improve your customer services.
No Language Barrier: Live2Support allows you to chat with your website visitor in their desired language. You can also customize chatting window in different look & language.
Support from Anywhere: With Live2Support Live Chat Software, you need not to sit in office to support your customers. You can support your website visitor from any where even you can support you customer from your iPhone.
Risk Free: Along with Dual interface live2Support also offer 15 days risk free no obligation free trial. During free trial you need not pay a single penny or not to give your credit card information. During free trial you will have a chance to evaluate the service and trial period it up to you to continue the serviced or not.

Organize yourself with Sticky Notes

If you are tired from searching for your important notes, reminding important task & placing a peace of yellow paper on your monitor, office wall and here & there. It’s time to realize that there is a better way to remind all your important tasks, reminders at one place without placing numbers of yellow paper pieces. Download Live2Support! Free Desktop Sticky Notes Software for Windows & MAC today and become an organized person.

The advantages of sticky notes are as many as you can visualize. You will be benefited by becoming more professional and your office space will be far less messy. You just need to download Live2Support sticky note software & you would realize how easy is to become organized without a sticky mess and endless little pieces of paper that have been stuck in the same place for months.

Sticky note can store text. They will remain stay where you put them even when you reboot your system. Sticky notes are customizable; you can change colors, styles, and fonts as per your desire. You can send sticky notes from one machine to another machine.

Key features:

• Once place on monitor screen, sticky note will remain placed until closed, even through reboots
• Look if Sticky notes can be customized; fonts, colors, title and styles may be changed.
• Sticky notes can store texts.
• Stickies can snap to each other and to the sides of the screen to keep them neatly lined up.
• Stickies can roll up. You can rolled up a sticky so that it would not cover much space of your computer screen n you can unroll this sticky whenever you want to read that sticky.
• Important Stickies can be set on top
• Stickies can be sent from one user to another user of your group list.
• Hierarchical friends list, which may be automatically transferred from other friends
• Play a sound file on receive
• Signature of the person who send it.
• Sticky Notes can be hidden for a definite period, until a particular date and time, or to raise every day, week or month, to act as reminders.
• Stickies can have alarms set to make sure that you notice them at the point you choose
• Stickies can be transferred to and from your group.
• Stickies works with Windows XP, Windows Vista, Windows 7 & MAC
• The text of Sticky Notes can be locked

-->Sticky Notes is completely FREE!

Live Chat iPhone Application by Live2support

Live chat software company Live2Support.com Inc. has just launched a full-featured iPhone mobile application for its live chat product. Companies which currently use Live2Support live chat technology on their websites or are planning to do so in the future can now extend their live chat service to customers who wish to use the Apple iPhone to access the Internet and use live chat to communicate with Internet commerce companies and service providers.
Live chat software for iPhone

“With the explosive growth in e-commerce sales which touched a record $29 billion in 2009 and the first time the Internet experienced $900 million in sales on a single day on December 15, 2009, live chat enabled customer engagement today is no longer a bonus but a necessity,” says Kumar Jeswal, Live2Support founder and CEO, who frequently uses his Apple iPhone Smart Phone to surf a variety of online stores. “There are 85 million iPhones and iPods out there and many of their users have a stated preference for online companies that provide live chat service on their websites,” he adds.

Power Packed Feature Rich application

The iPhone mobile chat app, which can be downloaded at no extra cost by all registered users of Live2Support from the Apple App Store, presents a full range of “anytime anywhere” options for both chat users and chat operators. They include:

Real time monitoring of website visitors

Once online customers or site visitors arrive on the website, chat operators can view in real time their surfing habits and navigation patterns—which web pages they have visited, how long they stayed on a specific web page, which URL they clicked to arrive on the website and from which part of the world they have landed on the website. Chat operators do not have to engage customers in live chat in order to access the analytics information. Live2Support tabulates and archives this visitor tracking data for future use by chat operators. The iPhone chat app even lets chat operators engage in proactive live chat through live chat invitations thus making it possible for chat operators to engage in a minor soft sell when customers arrive on their websites through the iPhone web browser.

Ability to Manage Multiple Chats Simultaneously

Live2Support’s iPhone mobile app now makes it possible for a single chat operator to handle more than one chat request concurrently while rendering live chat service over an iPhone. Chat operators can toggle between more than one operator chat window and engage in live chat with online customers without having to invoke a chat queue thereby significantly enhancing the user experience in the mobile space.

Operator-to-operator Chat

By far the most innovative feature of Live2Support’s mobile chat application, chat operators can engage in operator-to-operator chat, transfer chats and generate transcripts of concurrent chats, all while on the iPhone.

Other features include:

• Ability to deliver live chat service from anywhere in the world using an iPhone device

• Call backs

• Visitor history analysis

• Chat session monitoring by chat supervisors

• Display of keywords and referring URLs

• Chat notification messaging

Major Market Share on the Mobile Web

Apple’s iPhone was the best-selling smartphone in the third quarter of 2010 with a commanding 26.2 percent market share making it the single best-selling cell phone today. With the added ability to engage in real time communication through live chat which is not only free to use but also generates a veritable paper trail, iPhone users have yet another reason to make their online purchases in the mobile space. Moreover, the IOS 4 platform which Apple uses to drive the iPhone is extremely live chat friendly and is devoid of any stability issues when deployed through Live2Support.

The rising tide of popularity of mobile e-commerce is illustrated by the fact that In April 2010 alone, there were 18 billion click requests from the 23,000 websites which belong to the AdMob network. more than four billion iPhone apps have been downloaded from the App Store and about 185,000 apps are currently available to consumers in 90 countries—added evidence of the iPhone’s growing popularity.

Downloading the iPhone Live Chat Mobile App for Live2Support

New users can sign up for a no-obligation credit card free 15 day trial of Live2Support live chat from the company’s home page. They have the option to download either the desktop version of the live chat program or to be directed to the Apple App Store from where the mobile application can be downloaded. Both new and existing users will be directed to the App Store once they log into their Live2support account either through iTunes or directly from an iPhone mobile device. Users can also search for Live2Support using the search box at the App Store and download the mobile application directly.