Add Live chat to Increase ROI from your website

How much money & time we spend to promote our website. The objective of an advertisement is to increase sales, ROI & marketing of website. Do we accomplish our goal? Surely not, Maximum site visitors who come on website coming through this ad leave the website without any purchase.

There are two aspects of an advertisement. One is you and other is your customer. It depends on you how effectively you demonstrate your services or product in front of your site visitor. How you relate your product to your customers requirement. Only your efforts will persuading the customer to buy the service or product.

The content available on website is not enough to satisfy customer’s requirement as every visitor has his/her own requirement. Maximum visitors do not like to wait for an email reply or waiting for someone to pick his/her phone call.

You can make your website interactive by adding a live chat service on your website. It is very important to add a live chat on your website that suits your requirement and results in better customer service and ROI. Live chat support on your website allows you to interact with your website visitor in real time. You can give an instant reply to their query.

Visitor really like when they get an instant reply of their query and your efforts convince the customer to buy the service or product from your website. By adding a live chat on your website you will be able to understand the customer and also get familiar with customer’s need and requirements. It will differentiate you from your competitors in an e-commerce industry.

Apart from instant customer support, there are many other benefits of adding a live chat on your website.
Real Time Monitoring: With Live Chat Software, you can monitor your customer in real time as well as it will give a brief information about the Keyword that your visitor has entered to reach of your website, referrer website address through which customers land on your website, geo location information, web pages of your site that visitor has visited and also the the time that he has spent on that pages and many more.
Instant Leads: Visitors who click on chat icon are highly interested in your service , you can offer your service instantly and convince them to purchase product online by making payment or you can also take their details and send follow ups. As well as you can also add live chat link in your email signature and Google ads!
Scalable:The live chat software providers allow you to add number of chat operators according to your business requirements.
Customer Feedback: You can also add a post chat survey form to evaluate customer chatting experience or suggestions to improve your customer services.
No Language Barrier: Live2Support allows you to chat with your website visitor in their desired language. You can also customize chatting window in different look & language.
Support from Anywhere: With Live2Support Live Chat Software, you need not to sit in office to support your customers. You can support your website visitor from any where even you can support you customer from your iPhone.
Risk Free: Along with Dual interface live2Support also offer 15 days risk free no obligation free trial. During free trial you need not pay a single penny or not to give your credit card information. During free trial you will have a chance to evaluate the service and trial period it up to you to continue the serviced or not.

Organize yourself with Sticky Notes

If you are tired from searching for your important notes, reminding important task & placing a peace of yellow paper on your monitor, office wall and here & there. It’s time to realize that there is a better way to remind all your important tasks, reminders at one place without placing numbers of yellow paper pieces. Download Live2Support! Free Desktop Sticky Notes Software for Windows & MAC today and become an organized person.

The advantages of sticky notes are as many as you can visualize. You will be benefited by becoming more professional and your office space will be far less messy. You just need to download Live2Support sticky note software & you would realize how easy is to become organized without a sticky mess and endless little pieces of paper that have been stuck in the same place for months.

Sticky note can store text. They will remain stay where you put them even when you reboot your system. Sticky notes are customizable; you can change colors, styles, and fonts as per your desire. You can send sticky notes from one machine to another machine.

Key features:

• Once place on monitor screen, sticky note will remain placed until closed, even through reboots
• Look if Sticky notes can be customized; fonts, colors, title and styles may be changed.
• Sticky notes can store texts.
• Stickies can snap to each other and to the sides of the screen to keep them neatly lined up.
• Stickies can roll up. You can rolled up a sticky so that it would not cover much space of your computer screen n you can unroll this sticky whenever you want to read that sticky.
• Important Stickies can be set on top
• Stickies can be sent from one user to another user of your group list.
• Hierarchical friends list, which may be automatically transferred from other friends
• Play a sound file on receive
• Signature of the person who send it.
• Sticky Notes can be hidden for a definite period, until a particular date and time, or to raise every day, week or month, to act as reminders.
• Stickies can have alarms set to make sure that you notice them at the point you choose
• Stickies can be transferred to and from your group.
• Stickies works with Windows XP, Windows Vista, Windows 7 & MAC
• The text of Sticky Notes can be locked

-->Sticky Notes is completely FREE!

Live Chat iPhone Application by Live2support

Live chat software company Live2Support.com Inc. has just launched a full-featured iPhone mobile application for its live chat product. Companies which currently use Live2Support live chat technology on their websites or are planning to do so in the future can now extend their live chat service to customers who wish to use the Apple iPhone to access the Internet and use live chat to communicate with Internet commerce companies and service providers.
Live chat software for iPhone

“With the explosive growth in e-commerce sales which touched a record $29 billion in 2009 and the first time the Internet experienced $900 million in sales on a single day on December 15, 2009, live chat enabled customer engagement today is no longer a bonus but a necessity,” says Kumar Jeswal, Live2Support founder and CEO, who frequently uses his Apple iPhone Smart Phone to surf a variety of online stores. “There are 85 million iPhones and iPods out there and many of their users have a stated preference for online companies that provide live chat service on their websites,” he adds.

Power Packed Feature Rich application

The iPhone mobile chat app, which can be downloaded at no extra cost by all registered users of Live2Support from the Apple App Store, presents a full range of “anytime anywhere” options for both chat users and chat operators. They include:

Real time monitoring of website visitors

Once online customers or site visitors arrive on the website, chat operators can view in real time their surfing habits and navigation patterns—which web pages they have visited, how long they stayed on a specific web page, which URL they clicked to arrive on the website and from which part of the world they have landed on the website. Chat operators do not have to engage customers in live chat in order to access the analytics information. Live2Support tabulates and archives this visitor tracking data for future use by chat operators. The iPhone chat app even lets chat operators engage in proactive live chat through live chat invitations thus making it possible for chat operators to engage in a minor soft sell when customers arrive on their websites through the iPhone web browser.

Ability to Manage Multiple Chats Simultaneously

Live2Support’s iPhone mobile app now makes it possible for a single chat operator to handle more than one chat request concurrently while rendering live chat service over an iPhone. Chat operators can toggle between more than one operator chat window and engage in live chat with online customers without having to invoke a chat queue thereby significantly enhancing the user experience in the mobile space.

Operator-to-operator Chat

By far the most innovative feature of Live2Support’s mobile chat application, chat operators can engage in operator-to-operator chat, transfer chats and generate transcripts of concurrent chats, all while on the iPhone.

Other features include:

• Ability to deliver live chat service from anywhere in the world using an iPhone device

• Call backs

• Visitor history analysis

• Chat session monitoring by chat supervisors

• Display of keywords and referring URLs

• Chat notification messaging

Major Market Share on the Mobile Web

Apple’s iPhone was the best-selling smartphone in the third quarter of 2010 with a commanding 26.2 percent market share making it the single best-selling cell phone today. With the added ability to engage in real time communication through live chat which is not only free to use but also generates a veritable paper trail, iPhone users have yet another reason to make their online purchases in the mobile space. Moreover, the IOS 4 platform which Apple uses to drive the iPhone is extremely live chat friendly and is devoid of any stability issues when deployed through Live2Support.

The rising tide of popularity of mobile e-commerce is illustrated by the fact that In April 2010 alone, there were 18 billion click requests from the 23,000 websites which belong to the AdMob network. more than four billion iPhone apps have been downloaded from the App Store and about 185,000 apps are currently available to consumers in 90 countries—added evidence of the iPhone’s growing popularity.

Downloading the iPhone Live Chat Mobile App for Live2Support

New users can sign up for a no-obligation credit card free 15 day trial of Live2Support live chat from the company’s home page. They have the option to download either the desktop version of the live chat program or to be directed to the Apple App Store from where the mobile application can be downloaded. Both new and existing users will be directed to the App Store once they log into their Live2support account either through iTunes or directly from an iPhone mobile device. Users can also search for Live2Support using the search box at the App Store and download the mobile application directly.

Sticky Notes Software:Organize Information in Easy Way

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Forget the traditional paper sticky notes and begin using the absolutely free Live2Support Desktop Sticky Notes! "Paste" your important information notes on the desktop and you can read essential information at any time on Computer screen. It saves money and time! The software can be customized in various background colors, to be set for the desktop notes. You can also modify the font of each note and set the opaqueness of sticky note so desktop background & icons will not hide behind sticky note. Considering the privacy of users, the software encrypts the login password. Besides, it offers various special features such as Sticky Management, Sticky customization, Instant messages, group messages, Reminders, Alerts, To-do list & many more. So... download instant messenger from website absolutely free!

Interoffice Messenger & Organization

Live2Support has launched its new product “Interoffice Messenger & Organizer” known as “IMO” which is a replacement of inter com. At Live2Support, “Our aim is to reduce telephonic Conversation”. Our Live Chat Software is tool for customer support, which is a powerful tool for instant customer support and continuously reducing phone support from website. Now the aim of IMO is to reduce telephone calls within organizations. Instead of instant messaging IMO has various features like One to One messaging, Group messaging, Sticky Management, Reminders, and many more. Hers is a small description of IMO features.

• One to One Conversation – enables real-time direct text-based communication between two or more people using Live2Support Messenger in your office or in your group.

• One to many Conversations – This feature gives you a privilege of initiating a group chat with more than one person. The recipients get the same message and when reply the initiator will see the reply on different windows. The recipients will only be able to see the reply from the initiator as the initiator will start the conversation on one to one bases.

• Task Management (Diary) – This feature has made the task management much easier. Now you will be able to maintain your to do list in a much easier way along with time base alerts.

• Reminder- remembering important days and dates are made easy for the person using messenger as it provides you an inbuilt feature for reminder.

• Sticky – you need not see around your desk for a paper sticky that you stick as you can put a sticky on your desktop and arrange it as and when you need it. Apart from using the sticky for yourself you can also send a sticky as a quick message to your colleagues. This feature helps to send a sticky to your colleague for immediate attention and also can fix a timer so that it reaches the recipient at the required/ planned hour.

Features at a Glance

Although we have recently added a new and comprehensive help document about IMO to our bouquet of support docs, which you can download from our Help Center, a quick recap just might prove beneficial given the fact that IMO is gradually emerging as one of our most popular value additions and is ready for immediate deployment by you. IMO's attractions include the ability to:

• Engage in one-on-one live chat between live chat operators and supervisors.

• Engage in one-on-many live chat, which we can refer to as chat broadcast for the sake of convenience.

• Set up live chat within the company (intra-company chat) where many live chat operators can chat concurrently with one another much like a live chat room.

• Transmit a sticky message to another live chat agent either immediately or on a preset schedule.

• Transmit a sticky message to one self to be placed on the desktop to be used as reminders etc.

• Use the sticky-calendar interface to schedule events and tasks and be reminded about them.

• Customize the look-and-feel of your sticky messages using colors, shades, typefaces and fonts.

• Arrange for priority transmission of sticky messages through the highlighting feature.

• Generate chat transcripts of all internal live chat communication much like traditional live chat.

• Conduct internal chat with a colleague and external chat with an online customer simultaneously without interspersing the two channels.