Live Chat iPhone Application by Live2support

Live chat software company Live2Support.com Inc. has just launched a full-featured iPhone mobile application for its live chat product. Companies which currently use Live2Support live chat technology on their websites or are planning to do so in the future can now extend their live chat service to customers who wish to use the Apple iPhone to access the Internet and use live chat to communicate with Internet commerce companies and service providers.
Live chat software for iPhone

“With the explosive growth in e-commerce sales which touched a record $29 billion in 2009 and the first time the Internet experienced $900 million in sales on a single day on December 15, 2009, live chat enabled customer engagement today is no longer a bonus but a necessity,” says Kumar Jeswal, Live2Support founder and CEO, who frequently uses his Apple iPhone Smart Phone to surf a variety of online stores. “There are 85 million iPhones and iPods out there and many of their users have a stated preference for online companies that provide live chat service on their websites,” he adds.

Power Packed Feature Rich application

The iPhone mobile chat app, which can be downloaded at no extra cost by all registered users of Live2Support from the Apple App Store, presents a full range of “anytime anywhere” options for both chat users and chat operators. They include:

Real time monitoring of website visitors

Once online customers or site visitors arrive on the website, chat operators can view in real time their surfing habits and navigation patterns—which web pages they have visited, how long they stayed on a specific web page, which URL they clicked to arrive on the website and from which part of the world they have landed on the website. Chat operators do not have to engage customers in live chat in order to access the analytics information. Live2Support tabulates and archives this visitor tracking data for future use by chat operators. The iPhone chat app even lets chat operators engage in proactive live chat through live chat invitations thus making it possible for chat operators to engage in a minor soft sell when customers arrive on their websites through the iPhone web browser.

Ability to Manage Multiple Chats Simultaneously

Live2Support’s iPhone mobile app now makes it possible for a single chat operator to handle more than one chat request concurrently while rendering live chat service over an iPhone. Chat operators can toggle between more than one operator chat window and engage in live chat with online customers without having to invoke a chat queue thereby significantly enhancing the user experience in the mobile space.

Operator-to-operator Chat

By far the most innovative feature of Live2Support’s mobile chat application, chat operators can engage in operator-to-operator chat, transfer chats and generate transcripts of concurrent chats, all while on the iPhone.

Other features include:

• Ability to deliver live chat service from anywhere in the world using an iPhone device

• Call backs

• Visitor history analysis

• Chat session monitoring by chat supervisors

• Display of keywords and referring URLs

• Chat notification messaging

Major Market Share on the Mobile Web

Apple’s iPhone was the best-selling smartphone in the third quarter of 2010 with a commanding 26.2 percent market share making it the single best-selling cell phone today. With the added ability to engage in real time communication through live chat which is not only free to use but also generates a veritable paper trail, iPhone users have yet another reason to make their online purchases in the mobile space. Moreover, the IOS 4 platform which Apple uses to drive the iPhone is extremely live chat friendly and is devoid of any stability issues when deployed through Live2Support.

The rising tide of popularity of mobile e-commerce is illustrated by the fact that In April 2010 alone, there were 18 billion click requests from the 23,000 websites which belong to the AdMob network. more than four billion iPhone apps have been downloaded from the App Store and about 185,000 apps are currently available to consumers in 90 countries—added evidence of the iPhone’s growing popularity.

Downloading the iPhone Live Chat Mobile App for Live2Support

New users can sign up for a no-obligation credit card free 15 day trial of Live2Support live chat from the company’s home page. They have the option to download either the desktop version of the live chat program or to be directed to the Apple App Store from where the mobile application can be downloaded. Both new and existing users will be directed to the App Store once they log into their Live2support account either through iTunes or directly from an iPhone mobile device. Users can also search for Live2Support using the search box at the App Store and download the mobile application directly.

Sticky Notes Software:Organize Information in Easy Way

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Forget the traditional paper sticky notes and begin using the absolutely free Live2Support Desktop Sticky Notes! "Paste" your important information notes on the desktop and you can read essential information at any time on Computer screen. It saves money and time! The software can be customized in various background colors, to be set for the desktop notes. You can also modify the font of each note and set the opaqueness of sticky note so desktop background & icons will not hide behind sticky note. Considering the privacy of users, the software encrypts the login password. Besides, it offers various special features such as Sticky Management, Sticky customization, Instant messages, group messages, Reminders, Alerts, To-do list & many more. So... download instant messenger from website absolutely free!

Interoffice Messenger & Organization

Live2Support has launched its new product “Interoffice Messenger & Organizer” known as “IMO” which is a replacement of inter com. At Live2Support, “Our aim is to reduce telephonic Conversation”. Our Live Chat Software is tool for customer support, which is a powerful tool for instant customer support and continuously reducing phone support from website. Now the aim of IMO is to reduce telephone calls within organizations. Instead of instant messaging IMO has various features like One to One messaging, Group messaging, Sticky Management, Reminders, and many more. Hers is a small description of IMO features.

• One to One Conversation – enables real-time direct text-based communication between two or more people using Live2Support Messenger in your office or in your group.

• One to many Conversations – This feature gives you a privilege of initiating a group chat with more than one person. The recipients get the same message and when reply the initiator will see the reply on different windows. The recipients will only be able to see the reply from the initiator as the initiator will start the conversation on one to one bases.

• Task Management (Diary) – This feature has made the task management much easier. Now you will be able to maintain your to do list in a much easier way along with time base alerts.

• Reminder- remembering important days and dates are made easy for the person using messenger as it provides you an inbuilt feature for reminder.

• Sticky – you need not see around your desk for a paper sticky that you stick as you can put a sticky on your desktop and arrange it as and when you need it. Apart from using the sticky for yourself you can also send a sticky as a quick message to your colleagues. This feature helps to send a sticky to your colleague for immediate attention and also can fix a timer so that it reaches the recipient at the required/ planned hour.

Features at a Glance

Although we have recently added a new and comprehensive help document about IMO to our bouquet of support docs, which you can download from our Help Center, a quick recap just might prove beneficial given the fact that IMO is gradually emerging as one of our most popular value additions and is ready for immediate deployment by you. IMO's attractions include the ability to:

• Engage in one-on-one live chat between live chat operators and supervisors.

• Engage in one-on-many live chat, which we can refer to as chat broadcast for the sake of convenience.

• Set up live chat within the company (intra-company chat) where many live chat operators can chat concurrently with one another much like a live chat room.

• Transmit a sticky message to another live chat agent either immediately or on a preset schedule.

• Transmit a sticky message to one self to be placed on the desktop to be used as reminders etc.

• Use the sticky-calendar interface to schedule events and tasks and be reminded about them.

• Customize the look-and-feel of your sticky messages using colors, shades, typefaces and fonts.

• Arrange for priority transmission of sticky messages through the highlighting feature.

• Generate chat transcripts of all internal live chat communication much like traditional live chat.

• Conduct internal chat with a colleague and external chat with an online customer simultaneously without interspersing the two channels.

The New Version of Live Chat Software from Live2support Inc

The desktop version 3.0 is the latest version of Live2Support! Live Chat Software Service. It is browser independent interface which can be run on multiple operating systems like Windows XP, Windows Vista, Windows 2007 & MAC. The desktop version 3.0 is user friendly with lots of new features. The list of major features is described here:

• User Friendly, captivating look, smooth interface

• Multiple Readymade sound profiles for various alerts.

• Multiple Language Spell check option

• Time Stamp in operator Chat Window

• Sorting on different columns in visitors monitoring window

• Live Keyword display in visitors monitoring window

• Multiple Instances (Operator Login) on same system

• Interface availability in multiple languages

• Operator chat console is also available for Mac OS

• Operator can also define their own Local Canned Responses and Pushed URLs

• Operator to operator communication transcript is available at local end.

• Chat history of visitors available, even without chat, in visitors monitoring window

• Automatic Chat Accept Option

Why Online Business Need Live Chat Software?

For today business large number of websites use live chat software for providing best customer service to their customer. With the help of live chat software customer can easily solve their inquiry within few minutes. Customer can avail a quick assistance for any kind of technical problems they are facing. It is a wonderful option provided by the business people to make the customer happy by their 24/7 chat assistance. Customers can post any kind of queries such as a new inquiry, technical assistance and any doubts about the product or service etc. Hence, your quality of the work will be revealed in the quality of the chat support you offer. Hence, you should be more conscious in providing answers to each chat you receive from your client. Here are the effective tips which make you comfortable chatting with the customer and the customer would also get closer to your business. This would build a strong business relationship between you and your client.