See Typing Status During The Chat Session

With the help of typing message alert chat operator and customer both can know the status of chat session is in process or not. By this feature the support operator is alerted when the customer is typing and customer is also alerted when sport operator is typing a response. Both are well known with their activity. With this option chat operator and customer connect with each them properly and they can get status immediately, without waiting for long time. This unbelievable feature tells your customer that a response is forthcoming and is being typed by the support operator. On the other hand, it tells the support operator that the customer is typing a response and has not walked away from the working place. Our live chat program detects keyboard activity and converts this into a handy message.

Use Smiles & Emotion during the Chat Session

For connection emotionally with customer it’s necessary to use smiles and other emotions during the chat session. If your chat application is using with non- business just like educational counseling, information research or friends chat than emotions can be valuable. Live2support current interface allows both your chat operator and customer to liberally use smiles and other emotion during the chat session. This will be valuable for both sides. Its can add a layer of sentiment and connecting easily both of them. By this application chat operator can become familiar with their customer and customer can easily ask their inquiry and other problem which is related to their product. It’s a very simple way to attract both sides. In live chat application customer satisfaction is most important because if the support operator can satisfy their customer they can give proper service.

Send Offline Message When Sport Operator Is Offline

With the help of live2support Inc, customers don’t worry when there sport operator is offline and not receiving your chat. With the help of sending offline message, you can send your message to your operator. The offline message image will be appear on the website and your have to click on the offline icon and pop-window will be automatically open and you have fill your name and e-mail address and sending your message to your operator. When your operator will online then he/ she will received your message and as soon as possible he / she will get back to you. By using this feature you can display a telephone number for those customers who may have an urgent issue when need immediate action. This feature is very easy to use and chat operator can get message from their customer when they are offline. By this feature chat operator can’t loose their customer and received their message easily.

Sending the Web Pages during the Chat Session

By using this feature your support operator can attract easily to your customer and give perfect satisfaction. By sending the web pages during the chat session chat operator can save customer extra time for browsing. The meaning of sending the web pages during the session time is, your chat operator can send web-page to customer either from your side or from other websites during the chat session. By using this feature you can help your customer for going right direction. By sending the web pages the customer can get right information from right place. and he can see that web page during the chat session and give review on regarding this web pages whether he / she is satisfy with this information or not. Other wise you can send more web-pages according to his / her need. This feature is very useful for live chat application; because once time customer will satisfy he will come back again and again for using your application. This will also helpful for customer operator for giving better service to your customer.

Does its Possible Chat History can View during the Chat Session?

When your chat operators start using chat application with your site visitor, a pop-up window will appears which shows you the detail of previous chat with the visitor. This chat history will helps your chat operator for currently interaction with your customer. Online access to past history improves the quality of providing customer service, gaining experience and this will also help full for chat operator for becoming familiar with the customer. This will also helpful for your new chat operator for handling your old customer with a proper manner. The most important thing about this application that from this features your chat operator can know about the intention of the customer because some time most of the customer doing chat only for the fun purpose. Our application gives you this facility for applying this feature on your application for quickly review the log and thus provide premium quality of customer care.

No Need for Signup of Log-In

In our application (Live2support Inc) there is no need for sign up and log in. Customers have to just click on the icon on your website and chat window will automatically open and the chat will be start within a few seconds. By this feature there is no need for fill any inquiry form for doing chat on regarding product. In our live chat application there is no need for downloading any browser, plug-ins and no need for downloading any software for using chat application. Just click on the icon and start doing chat with customer support or sales department or any other department. This feature is very effect full for your customer. It is very simple and easiest way for your customer to talk with your support operators regarding their inquiry.

Now Customers Have the Facility for Chatting With Unique Department.

Now it’s possible with the help of live2support Inc that customer can decide that on which department they want to go like sales department, technical department, and support department. This feature is available on multiple support operators’ login package. For using this feature you have to define the department and allocate the support operator for handling the chat session. And it’s also possible that one operator can handle multiple departments if he / she have a full knowledge of related department like sale person have knowledge of technical department also. In this feature you can get two option on your web site page related to a particular department where you can place thee code, when customer click on live support then he or she will see the list of all department and he can simple click on the particular department, from which he want to talk with them.

Five Easy Steps to Enable Live Support on your Website

Now it is very much possible to chat live with your customer and provide them the best customer service that they truly deserved. It very easy to install live support on your website. For enabling live support on your website you need not any technical expertise or web developer. There is no installation or maintenance issue. You do not need to worry about upgrades. Every thing you will get from Live2Support! Live Chat service. What you need to do is just simple five steps that you have to follow.
Sign Up -----Receive Mail -------- Login ------Place Codes--------- Monitor & Chat
For this you need to sign up at live2support.com, fill the sign up form and submit it. After submission you will receive an email from live2support containing you login information and directions of further steps. After successful login live2support control panel will open where you get the option of Get Codes for your website, choose the codes as per your requirement and paste it on your web page, refresh your web page and click on Visitors Monitoring & Chat option in live2support control panel. Your monitoring window will open. Now you can monitor & chat with your website visitor.

Possibility of Transferring Chat During The Chat Session

Now it’s possible with the help of live2suppot that operator can transfer their customer chat, to one operator to another during the chat session. With the help of this feature you can invite for those operator who is expert on the particular area. It will be look effective to your customer when he see that two operator is handling the chat easily. On during the chat session it will be easy that one operator can share their chat session with another operator. And your customer can easily find that your customer service is very high. If once time customer will get better satisfaction then diffidently he will come back again.

The Way of Providing Customer Satisfaction with the Help of Live Chat

Now a days success is not depend on technology which you have, the success is only depend on the way for using your technology. This holds true for live chat. The most important advantage of live chat for delivery the customer service, customer satisfaction and site visitor reach out from a position of knowledge.

Qualified Chat Operator

In the service delivery the quality is more important than quality. your chat operator should have good command of your language and also they are well known about their product and service which you provide. They should be able to respond to chat request in a timely manner with any delay or hold lines. You should dedicate your chat operator for providing better customer satisfaction because if customer will satisfy once time he will come back again.

Right Position of Chat Buttons

Without frequently viewing and tracing your live chat button on your web site, your customer can’t use your live chat application. No matter how prevailing and successful your chat application. It’s just a wasteful thing if your customers can’t locate your live chat button easily. So the placement of button should be very prominently.

Without Software Installation You Can Use Dual Interface Frequently

Live2support provide two ways, where you can launch live2support application for providing support to your site visitor. One is web-based interface to supervise and monitor your site traffic and chat with customer without any additional installation or downloading of software application. There is simple way just login in Live2support account and start to monitor your web traffic and chat with your customer from any computer in the world with internet connectivity.

The second way which is very easy and free to use that is user-friendly option which allows you to use Window base application (Win 32). In this application you can minimize your live2support application window and do you other task without noticing its presence of window. Live2support will continue run without enabling your internet connectivity.

Does Its Possible That One Operator Can Handle Multiple Chat Request?

Yes it’s possible that one chat operator can handle multiple chat windows in a same time. The most beneficial feature of online chat application is that, one operator can handle multiple chat windows, at one time. The operator can move one chat window to another just a simple mouse click. By this feature chat operator can promote their business and giving perfect customer satisfaction. Some time this feature is to much complicated, when lot of visitor are coming in a same time and chat with your operator. Because its not a group decision where your chat operator can handle their chat one by one process. For using this feature chat operator should be very much aware about the product feature and their technical parts also.

Benefits of Visitor Tracking

This kind of serious tracking information tends to produce a large amount of statistical data that can go an extensive way in appropriately plan your marketing strategy. These essential points will help you:

• which websites you received the major site traffic.
• which search you will received the encouraging result
• social networking features is appearing on your website.
• brief, who also is concerning to your website.
• online advertising is successful for you?
  

These instructions will help you for knowing practical online market policy and also helpful for promoting your products and services, which is essential for your online business. So follow up this instruction and get benefits.

Viability of Push URL in Mounting Customer Base & Providing Enhanced Online Customer Support

Push URL is the main feature for live chat. By using this feature, chat operator can sent a relevant page or help page which direct to right path to website visitor and online customer. That page can be viewed by your site visitor during the chat session. The outcome from this feature, you are helping your site visitor for viewing their required information at a right place. And you also save their more valuable time. It will also perk up efficiency of your support. Push URL features enables an on-demand submission of targeted web pages to be viewed by your site visitors during a chat session. The substance of the web pages to be forwarded to customers is thus made accessible during the time when the chat interaction is in progress.

The Push URL feature in Live2Support provides a lucid context and a point of reference for both the chat operator and the customer while a session is in action. Whether your chat operators are managing a trouble ticket, monitoring a knowledge base, or offering a help desk solution to your customers, this feature in live chat software can be leveraged to share a common platform to further improve the quality of your customer support which is a immense way to boost your customer base.

Correlation between Live Chat and Increased Sales

In a current study and industry research study of the Efficacy of Live Chat as a Website Communication Tool, the researchers found that those companies which set up live chat on their websites tend to report a higher level of sales and increased market share. The study surveyed 250 consumers and found that almost 60% of online shoppers who have used live chat at least once typically go looking for websites which provide live chat service so that they may shop on those websites. The study also demonstrated an irrefutable connection between live chat and brand loyalty. The study arrived at five very interesting conclusions which would most certainly interest website owners, online marketers and e-entrepreneurs such as you. Here are the conclusions:

• Live chat is without doubt influential during the sales cycle. Throughout the study, online shoppers indicated that live chat positively impacts their likelihood to buy products and services as they surf the Internet looking for things to purchase. As many as 58% of the entire sample said that if a website offered live chat, that fact alone would positively influence their decision to make a purchase on that website. Chat is the most preferred communication method when a visitor is having trouble finding an item or experiencing an error during checkout, the study has concluded.


• Internet companies that fail to provide popular live chat services such as Live2Support are missing out on new business. Those shoppers who shop more frequently online and those that spend more money-- measured either by the average amount they spend when shopping, or the greatest amount they have ever spent in a single purchase-- are more likely to choose live chat during sales interactions. Moreover, these shoppers rank the positive influence of live chat much higher than other groups.


• Live chat has a loyalty effect, specifically with those customers who spend a considerable amount of money online. The survey shows that customers who have had experience with live chat are more likely to return to, and make repeat purchases from websites that provide live chat service. In general, chat customers tend to select the live chat over other methods during the sales cycle. More than 50% of those consumers surveyed cited that they are more likely to trust a website that offers live chat. They in fact prefer to shop at sites that offer the option of live chat.


• Online retailers with live chat can improve results by following a few consumer-driven best practices. The study discovered several ways in which retailers can optimize their live chat software implementation.


• The most interesting conclusion of the survey is that live chat may be even more critical and relevant to service companies than it is to online companies or e-commerce portals. Many website features which shoppers indicated would influence their decision to buy are not relevant to service-only companies, such as product images or product catalogue searching.

As a result, live chat's importance is even greater for service providers such as institutions of higher education, law firms, accountants, counseling services, consulting firms and others. As is evident from this highly scientific survey conducted in a controlled environment, live chat is a must have for your online business.

Five Easy Steps to Enable Live Support on your Website

Now it is very much possible to chat live with your customer and provide them the best customer service that they truly deserved. It very easy to install live support on your website. For enabling live support on your website you need not any technical expertise or web developer. There is no installation or maintenance issue. You do not need to worry about upgrades. Every thing you will get from Live2Support! Live Chat service. What you need to do is just simple five steps that you have to follow.

Sign Up ==>> Mail ==>> Login ==>> Place Codes ==>> Monitor & Chat

For this you need to sign up at live2support.com, fill the sign up form and submit it. After submission you will receive an email from live2support containing you login information and directions of further steps. After successful login live2support control panel will open where you get the option of Get Codes for your website, choose the codes as per your requirement and paste it on your web page, refresh your web page and click on Visitors Monitoring & Chat option in live2support control panel. Your monitoring window will open. Now you can monitor & chat with your website visitor.

For Successfully Creating Canned Message Use These Instructions

• Chat operator should use ‘Please’ and ‘Thank for showing extremely politeness to their customer.

• For adding the personal touch you should use ‘you’ ‘your’ ‘their’ ‘they’ and ‘under’ as well as other personal pronouns in the canned message.

• For better performance support operators should chat with informal communication tone since your chat conversations rarely involve academic discussions.

• Clarity is the order of the day. Be clear, write, “service available Monday through Friday” and not “service available on all days except weekends.”

• The most important thing which is very important for chat operator, please write complete sentence and they should check their spelling, grammar and punctuation errors in chat session. Because in chat window there is no option is available for checking all these things. Before sending any message to their visitor please read carefully.

• Leave place for the user’s name in the message. This would force chat operators to use names not just a ‘you’ or nothing at all. In order to implement this level of personalization, request site visitors to provide their names in the pre-chat form.

• Chat operator should not use slang in any form. Its not look like a professional.

• Don’t composed upper case content in your canned message. Because it reduce readability and visitor will feel that your chat operator are impolite.

• Customer services are serious business and should take it seriously, so chat operator should not use jokes in chat session.

• Update and revise your canned message on a regular basic for update your site polices.

An Adjunct to Live Chat Service by Using Help Desk Software

An experienced help desk is necessary for handling customer issued because it is part of customer service solution. Help desk software is very effective for completing the customer service support on your web site. Help desk helps by organizing examine inquiries, prioritizing them and recording problem resolution modalities in real time. Help desk software monitors customer enquiry emails by conveying a unique tag number to each email. Your online customers provide information about a specific problem, the details of which are stored in the tag. The tag is closed with the solution provided by the first level technician and is filed away for future reference for other technicians. In case the problem is complex, the tag is only updated with the steps taken by the first technician. Help desk is a very simple way for getting the solution of any kind of problem. With help of help desk software you can provide better service to your customer and increase the customer satisfaction. That will helpful for promoting your online business.

Trctics of a Successful Online Business

By using some steps you can improve visitor traffic and enhance your ROI.

1 Learn about a few Internet myths and try to unlearn them
2 Use Flash animation only when extremely necessary
3 Improve site navigation with the reduced use of frames
4 Learn how to deliver true blue customer service on your web site
5 Site maps really help in more than one way
6 Site search and the free Google API

Recognized and an experienced entrepreneur, you have probably realized that the Internet is supreme forum for huge profit potential. You have carved out your Internet presence by setting up your own Internet business. But then there is a down side to this scenario. You aren’t doing as well as you think you should.

Reducing Expenses and Rising Customer Satisfaction with Live Chat Program

By using some standpoints you can make symbiotic relationship between your customer service and live chat. You have to just apply live chat solution on your web site with trained chat operators and you will get the cost effective way of representation customer service and technical support on you web site. A chat operator can handle multiple live chat session at the same time. At times when customer interaction is at its peak, your support operator can open several chat windows at a time and respond to customer inquiries. How many chat windows an operator can handle at a time depends entirely on his or her capability and experience. As long as your chat operator understands your alcove and has a good knowledge of your customer service procedures along with reasonably good English writing skills, his or her ethnic origin really makes little difference. Live chat-based interaction calls for the use of informal conversational English where clarity and brevity are of paramount importance. Regional accents and linguistic nuances are of little consequence in this model of customer communication. With the help of live chat a two communication is possible now a days. Your customers expect to be able to talk to you. Live chat fills this void in a manner that is not only intuitive but also beneficial to both you and your customer community.