Showing posts with label live person. Show all posts
Showing posts with label live person. Show all posts

Tuesday, June 30, 2009

Viability of Push URL in Mounting Customer Base & Providing Enhanced Online Customer Support

Push URL is the main feature for live chat. By using this feature, chat operator can sent a relevant page or help page which direct to right path to website visitor and online customer. That page can be viewed by your site visitor during the chat session. The outcome from this feature, you are helping your site visitor for viewing their required information at a right place. And you also save their more valuable time. It will also perk up efficiency of your support. Push URL features enables an on-demand submission of targeted web pages to be viewed by your site visitors during a chat session. The substance of the web pages to be forwarded to customers is thus made accessible during the time when the chat interaction is in progress.

The Push URL feature in Live2Support provides a lucid context and a point of reference for both the chat operator and the customer while a session is in action. Whether your chat operators are managing a trouble ticket, monitoring a knowledge base, or offering a help desk solution to your customers, this feature in live chat software can be leveraged to share a common platform to further improve the quality of your customer support which is a immense way to boost your customer base.